Delete Azure Marketplace and AppSource offers or SKUs

For various reasons, you may decide to withdraw your offer from its Microsoft marketplace, which can take two forms:

  • Offer removal ensures that new customers may no longer purchase or deploy your offer, but has no impact on existing customers, whom you must support according to your license agreement and pertinent laws.
  • Offer termination is the process of terminating the service and/or licensing agreement between you and your existing customers.

Guidance and policies related to offer removal and termination are governed by Microsoft Marketplace Publisher Agreement and the Participation Policies (section Offering suspension and removal).

This article talks about the different supported deletion scenarios and the steps required to perform each.

Note

You can delete an offer that has not been published by simply selecting the Delete button in the toolbar of the Editor tab.

Delete a published SKU from the Azure Marketplace

You can delete a published SKU from Azure Marketplace using the following steps:

  1. Sign in to the Cloud Partner Portal.
  2. In the All offers page, select your offer. Your offer should be displayed in the Editor tab.
  3. In the left toolbar, select the SKUs tab.
  4. Select the SKU that you want to delete and click the Delete button.
  5. Republish the offer to Azure Marketplace.

After the modified offer is published to the Azure Marketplace, the selected SKU will no longer be listed in the Azure Marketplace and Azure portal.

Roll back to a previous SKU version

You can delete the current version of a published SKU from Azure Marketplace by using the steps here. When the process is complete, the SKU is rolled back to its previous version.

  1. Sign in to the Cloud Partner Portal.
  2. In the All offers page, select your offer. Your offer should be displayed in the Editor tab.
  3. In the left toolbar, select the SKUs tab.
  4. Delete the latest version of the associated solution asset from the list of disk versions. Depending upon the offer type, this field could be Disk Version, Package Versions, or similar asset.
  5. Republish the offer to Azure Marketplace.

After the modified offer is published on theAzure Marketplace, the current version of the listed SKU will no longer be listed. in the Azure Marketplace and the Azure portal. The SKU is rolled back to its previous version.

Delete a live offer

There are various procedural, business, and legal aspects to removing a live offer. Follow the following steps to get guidance from the support team to remove a live offer from the Azure Marketplace:

  1. Raise a support ticket using the Create an incident page, or by clicking Support in the upper-right corner of the Cloud Partner Portal.

  2. Select your specific offer type in the Problem type list and select Remove a published offer in the Category list.

  3. Submit the request.

The support team guides you through the offer deletion process.

Note

Deleting an offer (or SKU) will not affect current purchases of that offer (or SKU). These purchases will continue to work as before. However, deleted offers or SKUs won't be available for any future purchases.

Next steps

After you are familiar with the basic operations used to manage offers, you are ready to create an instance of a Microsoft marketplace offer.