Azure Marketplace and AppSource Publisher Guide

Welcome to the Azure Marketplace and AppSource Publisher Guide. This guide is designed to help new and existing publishers understand how to leverage the Azure Marketplace and AppSource storefronts, the steps required to publish your applications and services, and how to grow your business in partnership with Microsoft. By the end of this guide, you'll learn more about each of these topics and know where to find more detailed information:

  • What are the benefits of listing in one of the marketplace storefronts
  • What are Azure Marketplace and AppSource
  • How to leverage these storefronts
  • Which storefront is right for your offers and services
  • What kinds of applications and services offers can be published
  • What are the technical and business requirements for each publishing option
  • Pre-publishing asset checklist
  • How to become a publisher
  • Where to create and publish offers
  • How to optimize a listing and use Go-to-Market resources to drive impact
  • Where to get help and support For questions about Azure Marketplace, AppSource, or this publishing guide please contact the Marketplace team at cloudmarketplace@microsoft.com.

Benefits of participating in the marketplace

Azure Marketplace and AppSource are the launching points for joint go-to-market activities with Microsoft and a flywheel for business growth. Using launch promotion, demand generation, and joint sales and marketing, your marketplace listings can be the centerpiece of your cloud business engine. There are no fees for participating in the marketplace. Our goal is to connect Microsoft customers with the best solutions and services that our partner ecosystem offers.

Take advantage of marketplace capabilities to grow your business:

  • Generate leads and sales opportunities. Enter new markets with an expanded portfolio of solutions on the Microsoft cloud platform. Upsell and cross-sell marketplace offerings.
  • Enhance business value and increase deal size with existing and new customers. Grow deal size and address customer pain points when moving workloads to the cloud. Reduce sales cycles and increase deal profitability by selling complete solutions that target specific workloads and industry scenarios.
  • Get actionable insights. Your success is our success. Get insights on the performance of your listings via the Cloud Partner Portal. Learn what is performing, what leads you have generated, and how to maximize your campaign activities.

Note

Apps that extend Office will access insights through the Office apps publishing process.

What are Azure Marketplace and AppSource?

Microsoft provides two distinct marketplace storefronts that allow partners to list offers, enable trials, and transact directly with Microsoft's customers and ecosystem: Azure Marketplace and AppSource. These storefronts allow customers to find, try, and buy applications and services that accelerate their Digital Transformation, and help publishers grow their businesses by increasing access to Microsoft's customers and partner ecosystem.

The marketplace storefronts are aligned to audiences and Microsoft cloud products to help customers find what they need. Each storefront offers specialized publishing options, to help you maximize your publishing investment summarized by the following table:

Azure Marketplace AppSource
Target Audience IT Professionals, Developers (specialist roles include DBAs, SecOps, DevOps, etc.) Line of Business Decision-Makers (specialist roles include Procurement, Manufacturing, Accounting, etc.)
Built with or to extend Azure Azure, Dynamics 365, Office 365, Power BI, and Power Apps
Types of Solutions and Services Infrastructure Solutions and Professional Services Finished line of business cloud applications, Office 365 add-ins, and professional services
Publishing Options Contact Me, Consulting Services Offer, Trial, Virtual Machine, Solution Templates, and Managed Apps Free Trial, Get Now, Test Drive, Contact Me, Consulting Services Offer
In-App Experience Provides users access to apps and services in context of their application Azure Portal and CLI Office 365, Dynamics 365, Power BI, Office client apps

Leveraging these storefronts

Each storefront serves unique customer needs and enables targeting by role to allow you to offer the right solution or service based on who your customer is.

Engage IT Pros and Cloud Developers through the Azure Marketplace to discover, try, and buy IaaS, SaaS, and PaaS solutions:

Customer Need Azure Marketplace
Demands additional cloud platform functionality to meet business and technical needs Offers a growing portfolio of complementary applications and services optimized to run on Azure
Finds it challenging to discover the right application or service Provides a one-stop shop to discover, try, and buy solutions and services for Azure
Needs a scalable deployment mechanism for third-party applications and services Enables the creation and configuration of scalable deployments for third-party applications and services
Requires new applications and services to integrate and work with existing solutions Easily integrates third-party applications and services with existing solutions on Azure

Engage Business Users on AppSource to find, try and get line-of-business SaaS applications and implementation services to help drive business results and reduce time to value: :

Customer Need AppSource
Looking for business solutions that work with Microsoft products they already use Allow customers to use third-party applications and services to extend Microsoft’s cloud applications and technologies.
Ability to easily find the right the right solution or implementation service. Provides a one-stop shop to discover, trial, and get applications and services, add-ins, and more
Industry-specific line of business solution to address their specific business challenges Provides finished end-to-end industry solutions to help address specific requirements across many industries
Apps to help improve productivity, efficiency, and business insights Provides apps for line of business, including customer service, HR, operations, and many more
Experienced implementation partner to help adapt apps to their unique situation Provides, a catalog of consulting services offerings for solutions based on Dynamics 365, Power BI, PowerApps, and 3rd party apps are available on AppSource to help business users find consulting services design to deliver predictable outcomes

Understanding the differences between storefronts

Choosing a storefront starts with identifying the target audience for your offer: Azure Marketplace is aligned to the needs of IT Professionals and Developers, and AppSource is aligned to the needs of Business Users. If your solution targets both audiences, you only need to publish once to list in both storefronts.

Consider the additional benefits of each storefront:

Storefront Benefit Azure Marketplace AppSource
Billing Flexibility For Virtual Machines, 'Pay as you go' billing options, use Microsoft enterprise agreements or web direct sales models. Pricing options also include a Free Tier subscription where an offering is perpetually free, as well as a Try It Now subscription that is promotionally free for a limited period after which it converts to a paid subscription. 'Bring Your Own License' activation is also an option for supporting publishers For both billing options, in scenarios where Virtual Machines are deployed using Azure Apps (e.g., Solution Template or Managed App), all Azure resources provisioned are billed directly to the customer AppSource offers provisioning of a trial experience but does not currently offer a commerce-enabled publishing option; this enables you to leverage your current ordering and billing infrastructure with no additional investment or changes
Facilitate Connections with Other Partners Azure Marketplace does not currently allow the publisher to link a service provider or delivery partners to the offer, but will launch this functionality in 2018 Independent Software Vendors, Systems Integrators, and Managed Services Providers can be linked for specific implementation scenarios, supporting collaborative selling to new customers
Automation Azure Marketplace does not currently allow the publisher to link a service provider or delivery partners to the offer Leverage automated SaaS with add-in provisioning and use Solution Templates to automate SaaS-based data collection and deployment scenarios
Multiple Cloud Types Publish both public cloud and on-premises solutions through Azure Stack, or publish to Azure Government and regional clouds including China and Germany AppSource does not currently offer support for Azure Stack, Azure Government, or regional clouds
In-Context Presentation to Customers Make your solution available in the Azure in-portal experience for contextual search (Virtual Machines and Solution Templates) Reach more customers through the in-app experience for Microsoft products such as Dynamics 365, Power BI and Office 365

Select a Publishing Option

Each storefront supports multiple Publishing Options and Offer Types: List, Trial, and Transact. Select an offer type that best represents your application and service details. All publishing options will give partners access to lead sharing.

This section will walk you through the options available to you in both storefronts.

Publishing Option Offer Type Storefront
List Contact Me, Consulting Service Azure Marketplace, AppSource
Trial Free Trial, SaaS Trial, Interactive Demo, Test Drive Azure Marketplace, AppSource
Transact Virtual Machine, Solution Template, Managed Application Azure Marketplace

LIST

Use Contact Me when a Trial- or Transaction-level participation is not feasible. The benefit of this approach is that it enables publishers with a solution in-market to immediately begin receiving leads that can be nurtured into the foundational deals to start your business flywheel. However, the drawback is that customer engagement is limited, as compared with other offer types.

Important

Contact Me is not a recommended listing type, and should only be used in situations where there is no way to establish a trial experience. Customer engagement is best with Trial and Transact offers. If you have any type of trial experience, our onboarding process will guide you to one of those options, depending on your scenario.

When the offer consists primarily of professional services (e.g., assessments, implementations, workshops), use the Consulting Services offer type. Offer scope, duration, and price must be fixed, must be for a single customer, and must be conducted on-site.

TRIAL

Providing a Trial experience increases the engagement level offered to customers and therefore a richer exposure of your solution. A Trial enables customers to explore your solution before buying. With a Trial experience, you will have higher chances of promotion in the storefronts, and you should expect more and richer leads from customer engagements.

All Trial options are deployed into your Trial environment and/or Azure Subscription, rather than into the customer's environment or Azure Subscription. Trials should be customer-led without any additional purchases and minimal, if any, additional configuration to complete a simple use case. Trials must include free support at least for the duration of the trial period. Trial users should be nurtured and monitored along a deliberate evaluation path for best results. Publishers are encouraged to use both Marketplace leads and the publisher's own in-app intelligence to monitor and manage trial users.

There are 4 typical Trial scenarios:

Trial Option Key Benefits Choose this Option if...
Free Trial Enables a customer to try your product before they buy with an automatic method to convert to paid and enables proof of concepts for the customer and joint engagement with Microsoft sales teams Your Solution is a Virtual Machine or Solution Template OR Your Solution is a SaaS offering AND You offer a multi-tenant SaaS product, You have a first run experience to get a customer up and running quickly, If you have a single tenant but are adding customers as 'guest users'
Test Drive Enables a customer to try your product before they buy AND provides a guided experience of your solution on a pre-configured setup Your solution is a Virtual Machine, Solution Template, or SaaS app with single tenant, or is complicated to provision OR You do not have a method to convert your trial to paid offer
Interactive Demo Allows customers to see your product in action without the complexity of setup Your solution requires complex setup that would be difficult to achieve in the trial period

Free Trial

Use a Free Trial when the solution or app offers a free-to-try, SaaS-based trial. This option drives high quality leads from interested customers, helping you start your business flywheel. Free Trials can be presented as limited use or limited duration trial accounts and should include a call-to-action to accelerate conversion to paid use of your software.

Test Drive

Use a Test Drive when the solution is deployed via one or more Virtual Machines via IaaS or SaaS Apps. The benefit of this approach is the automated provisioning of a virtual appliance or entire solution environment couched in a partner-hosted 'guided tour' of the solution for customer evaluation at no additional cost to the customer. The customer does not need to be an existing Azure customer, helping to generate higher quality leads.

There are additional benefits to a Test Drive:

  • 27% of user searches on Marketplace are refined by users to only show offers with test drives
  • Offers with test drives generate 38% more leads than offers without
  • 36% of new customer acquisitions on Azure Marketplace come from customers that took a test drive
  • Enable Microsoft field sellers to better understand your product for Co-Sell efforts

Interactive Demo

Take your customers through a guided experience of your product with an Interactive Demo. The benefit of this option is that you can provide a trial experience without complicated provisioning for complex solutions. This option provides a customer with a look around the solution and allows the publisher to begin receiving leads that can be nurtured into foundational deals to start your business flywheel.

TRANSACT

In Azure Marketplace, use a Virtual Machine when the solution is deployed as a virtual appliance into the customer's subscription. Virtual machines are fully commerce enabled via Pay-as-You-Go or BYOL-enabled licensing models. Microsoft hosts the commerce transaction and bills the customer on behalf of the publisher. Publishers get the benefit of leveraging the customer's preferred payment relationship with Microsoft, including the Enterprise Agreement.

Note

At this time, an Enterprise Agreement's Monetary Commitments can be used against the virtual appliance's Azure usage, but not against the publisher's software license fees.

Use an Azure Solution Template when a solution requires additional deployment and configuration automation beyond the virtual appliance. Solution Templates can automate the provisioning of one or more virtual machine resources and in addition can provision Networking and Storage resources. Solution templates can provide automation benefits on single Virtual Machines as well as entire IaaS-based solution environments. Learn more about building Solution Templates here.

Use an Azure Managed App when deploying either a Virtual Machine or an entire IaaS-based solution to a customer's subscription when the publisher or customer wishes the solution to be managed by a 3rd party, for example an SI or MSP. Learn more about building Managed Apps here. For a list of commonly asked questions, see the Azure Marketplace FAQ.

Note

Managed Apps must be deployable through the marketplace. If customer communciation is a concern, note that you will be able to reach out to interested customers if you have lead sharing enabled.

Azure Certified

All Virtual Machines published in the Azure Marketplace are tested for the Azure Certified program. The program assures customers that your Virtual Machine is compatible with the Azure platform and Marketplace selling model, tests for online image safety compliance enables including viruses and malware, and enables badging at the offer-level to enhance promotion to Microsoft enterprise customers as a validated solution.

Marketplace Commercial Considerations

There are no fees for participating in Marketplace. There is no revenue share for participating in Marketplace when publishing using the List, Trial, and BYOL Transact options. For more details, see our Marketplace Participation Policies.

Pay-as-You-Go and Bring-Your-Own-License Billing Options

When the Pay-as-You-Go Transact publishing option is used, your usage-based software licensing revenue is shared 80% / 20% between you and Microsoft respectively. A single offer can be priced at both Pay-as-You-Go and Bring Your Own License Billing models and can co-exist at the offer level as separate SKUs. This can be configured in your Offer in the Cloud Partner Portal.

Consider this example:

If you enable Pay-as-You-Go as an option:

Your License Cost $1.00 per hour
Azure Usage Cost (D1/1-Core) $0.14 per hour
Customer is billed by Microsoft $1.14 per hour

In this scenario, Microsoft bills $1.14 per hour for use of your published Virtual Machine image.

Microsoft bills $1.14 per hour
Microsoft pays you 80% of your License Cost $0.80 per hour
Microsoft keeps 20% of your License Cost $0.20 per hour
Microsoft keeps the Azure Usage Cost $0.14 per hour

Conversely, if you enable Bring Your Own License as an option:

Your License Cost License Fee negotiated and billed by Publisher
Azure Usage Cost (D1/1-Core) $0.14 per hour
Customer is billed by Microsoft $0.14 per hour

In this scenario, Microsoft bills $0.14 per hour for use of your published Virtual Machine image.

Microsoft bills $0.14 per hour
Microsoft keeps the Azure Usage Cost $0.14 per hour
Microsoft keeps 0% of your License Cost $0.00 per hour

Single-Billing and Payment Methods

An important benefit of using the Transact publishing option is that Microsoft can 'single-bill' your license costs at the same time as the underlying Azure usage directly to the customer. In this scenario, Microsoft bills and collects on your behalf, eliminating the need for you to create your own procurement relationship with the customer. This can save you time and resources to focus on landing the sale, not collecting the bill.

Enterprise Agreement

Microsoft customers sometimes use an Enterprise Agreement (EA) to pay for Microsoft products, including Azure usage. This payment option is designed for organizations that want to license software and cloud services for a minimum three-year period. Customers have the option to spread payments instead of one up-front payment. When an EA customer uses Pay-as-You-Go Transact listing, billing for the publisher's software license costs follows the quarterly EA overage billing cycle.

Monetary Commitment

Any Enterprise Agreement customer can add Azure to their agreement by making an upfront monetary commitment to Azure. That commitment is consumed throughout the year by using any combination of the wide variety of cloud services Azure offers from its global datacenters.

Prerequisites for Marketplace Publishing

For All Marketplace Publishing Options

Requirement Details Publishing Option
Participation Policies Review Azure Marketplace Participation Policies here. List, Trial, Transact
Integration with Microsoft Azure Marketplace offers should leverage or extend Microsoft Azure services such as Compute, Networking, or Storage, and align to an existing Azure Marketplace category such as Databases, Security, Networking, etc. Find the full list here. List, Trial, Transact
Audience Azure Marketplace offers must be for IT Pros, Cloud Developers, or other technical customer roles. List, Trial, Transact
Lead Management To receive leads from Marketplace, you must enable your CRM (Marketo, Microsoft Dynamics, or Salesforce) to accept lead data. List, Trial, Transact
Privacy Policy and Terms of Use Your Privacy Policy must be available via a public URL and your Terms of Use must be input as text during publishing. List, Trial, Transact
Support Your Offer must include a publicly available support URL where customers can find help. For Trials, support must be provided at no additional cost for the Trial period. Trial, Transact

Prerequisites specific to Trial Publishing

Requirement Details Publishing Option
Free trial period and trial experience A customer must be able to use your app for free for a limited time.
This means that the customer will not be subject to license or subscription fees for your product, nor the cost of the underlying Microsoft first-party product or service. Since all Trial options are deployed to the publisher's Microsoft product subscription, Trial cost optimization and management is controlled solely by the publisher.
You can choose a free trial, interactive demo, or Test Drive. No matter what you choose, the free trial must offer the customer a minimum amount of time to try out the app for no additional cost.
Reach out to cloudmarketplace@microsoft.com to begin the process of creating a Test Drive. Note: Azure Marketplace SaaS trial experiences must allow users to sign in with their Active Directory work credentials. Learn more.
Trial
Easily configurable, turnkey solution Your app must be easy and quick to configure and set up. Trial
Availability/Uptime Your SaaS app or platform must have an uptime of at least 99.9%. Trial
Azure Active Directory Your offer must allow Azure Active Directory federated single sign-on (AAD federated SSO) with consent enabled. Trial

Prerequisites Specific to Transact Publishing

Requirement Details Publishing Option
Billing and Metering Your Virtual Machine must support either Bring Your Own License or usage-based, monthly-billing. Transact
Azure-compatible virtual hard disk (VHD) Virtual Machines must be built on Windows or Linux Transact

Prerequisites Specific to Consulting Services Publishing

Requirements Details Publishing Option
Services Offer Characteristics Your Consulting Service must be delivered as a fixed scope, fixed duration, fixed price (or free) engagement, primarily pre-sales oriented, limited to a single customer, and conducted on-site List
Partner Requirements for Consulting Services AppSource only. Dynamics 365 for Customer Engagement Silver or Gold Cloud Customer Relationship Management Competency. Dynamics 365 for Finance and Operations Enterprise edition: Silver or Gold Enterprise Resource Planning competency, and a minimum revenue of $25K in Cloud Operations in the trailing 12 months. Dynamics 365 for Finance and Operations, Business edition: Serve as Cloud Services Provider (CSP) or Digital Partner of Record (DPOR) for at least one customer. Power BI: Meet the Solution Partner criteria. PowerApps: Have a Partner Showcase solution List

Using Azure Active Directory to Enable Trials

Azure Active Directory (AAD) is a cloud identity service that enables authentication with a Microsoft work or school account using the industry standard protocols: OAuth and OpenID Connect. Learn more about AAD here.

Microsoft authenticates all Marketplace users with AAD, hence when an authenticated user clicks through your Trial listing in Marketplace and is re-directed to your Trial environment, you can provision the user directly into a Trial without requiring an additional sign-in step. The token that your app receives from AAD during authentication includes valuable user information that you can use to create a user account in your app, enabling you to automate the provisioning experience and increase the likelihood of conversion.

Using AAD to enable 1-click authentication to your app or Trial:

  • Streamlines the customer experience from Marketplace to Trial
  • Maintains the feel of an 'in-product experience' even when the user is redirected from Marketplace to your domain or Trial environment
  • Decreases the likelihood of abandonment on redirect because there is not an additional sign-in step
  • Reduces deployment barriers for the large population of AAD users

Certifying your Azure Active Directory Integration for Marketplace

For Multi-Tenant Applications:

If you support AAD today

  • Register your application in the Azure portal
  • Enable multi-tenancy support feature in AAD to get 'one-click' trial experience
  • Learn more here

If you are new to AAD Federated SSO

  • Register your application in the Azure portal
  • Develop SSO with AAD using OpenID Connect or OAuth 2.0
  • Enable multi-tenancy support feature in AAD to get 'one-click' trial experience
  • Learn more here

For Single-Tenant Applications:

There are multiple options for single tenant applications:

  • Add users to your directory as guest users using Azure B2B
  • Manually provision trials for customers via 'Contact Me'
  • Develop a per customer 'Test Drive'
  • Build a multi-tenant sample demo app with SSO

Publishing processes by product for Office, Dynamics, and Power BI

For AppSource apps that extend Office, Dynamics, and Power BI, you can learn more about the specific requirements in the product specific documentation in this section.

Product Publishing Information
Office 365 Review the publishing process and guidelines.
Dynamics 365 for Finance and Operations When building for Enterprise Edition, review the publishing process and guidelines
Dynamics 365 for Customer Engagement Review the publishing process and guidelines
Power BI Review the publishing process and guidelines.
Cortana Intelligence Learn about Cortana in AppSource
AppSource Consulting Offers Review the guidelines and learn how to submit your offer.

Cloud Partner Portal Pre-Publishing Checklist for Azure Marketplace

Before starting the publishing process, it's helpful to understand the components required to build an Offer. The following artifacts are required to complete the Create Offer publishing workflow in the Cloud Partner Portal.

Storefront Details

You'll Need this Publishing Artifact For this Offer Type
Offer Name (200 char) and Description (2000 char) All
MPN ID and Competencies Consulting Services
Country/Region availability All
Duration of engagement Consulting Services
Applicable Industries, Categories, and search keywords All
Company Logos (48x48, 216x216) Consulting Services
Product Overview Video (optional) All
Screenshots (Max 5, 1280x720) All
Marketing Documents (Max3) All
Lead Destination All

Contacts

You'll Need this Publishing Artifact For this Offer Type
Contact Information (Support, Engineering, Commercial) All

Technical Info

You'll Need this Publishing Artifact For this Offer Type
Trial URL All Trial Offer Types
Supported Languages All Trial Offer Types
App Version Number and Release Date All Trial Offer Types
Support URL All Trial Offer Types, Virtual Machines
Terms of Use and Privacy Policy URL All

Test Drive

You'll Need this Publishing Artifact For this Offer Type
Description and Duration Test drive only
User Manual Test drive only
Test Drive Video (Max 1) Test drive only
Test Drive Country/Region Availability Test drive only
Azure Resource Group Name
Azure Subscription ID Test drive only
Azure AD Tenant ID Test drive only
Azure AD App ID Test drive only
Azure AD App Key Test drive only

Storefront/Marketplace

You'll Need this Publishing Artifact For this Offer Type
Title (Max 50 char) Transact ' Virtual Machines, Azure Apps (Solution Templates and Managed Apps)
Summary (Max 200 char) Transact ' Virtual Machines, Azure Apps (Solution Templates and Managed Apps)
Long Summary (Max 256 char) Transact ' Virtual Machines, Azure Apps (Solution Templates and Managed Apps)
HTML-based Description (Max 3000 char) Transact ' Virtual Machines, Azure Apps (Solution Templates and Managed Apps)
Company Logos (40x40, 90x90, 115x115, 255x115, 815x290) Transact ' Virtual Machines, Azure Apps (Solution Templates and Managed Apps)

SKU

You'll Need this Publishing Artifact For this Offer Type
Version Number Transact ' Azure Apps (Solution Templates and Managed Apps)
Package file containing all the template files and createUIDefinitionFile Transact ' Azure Apps (Solution Templates and Managed Apps)
Operating System Details Transact ' Virtual Machines
Ports and Protocols in Use Transact ' Virtual Machines
Disk Version and SAS URL for each VHD in use Transact ' Virtual Machines

Become a Publisher

In this section, we explain the steps: to become a publisher in the Azure Marketplace and AppSource; and, to gain access to the Cloud Partner Portal, which you will use to build, publish, and maintain your offer.

Process Overview

Marketplace Registration Steps Time Description
Create a Microsoft ID 15 min Partners need to have a Microsoft ID that is used to identify the Partner. This Microsoft ID will be used to access Cloud Partner Portal.
Marketplace Nomination Form 1-3 Days Partners need to submit the Nomination Form to start the approval process for the Marketplace. Once the form is submitted the Marketplace Onboarding team will review the application and validate the request.
Register in Developer Center 5-10 Days Registration with the Microsoft Developer Center is required for Microsoft to validate that the Partner is a valid legal entity with a valid TAX ID for the country in which it is registered. Developer Center will enable the Partner to be a registered Microsoft Developer and provide them with access to the Azure developer program.

Note: If you have not completed the Marketplace Nomination Form, you will be asked to pay a $99 registration fee. To have this fee waived, complete the Marketplace Nomination Form and you will receive a promotional code via email.
Log in to the Cloud Partner Portal 15 min Once the Partner receives the approval from the Marketplace Team that their Nomination has been approved, Partner access to the Cloud Partner Portal is enabled. Partner should use their Microsoft ID used in the Nomination form to login into their publisher profile in the Cloud Partner Portal. Once registered with Developer Center, the Partner will need to associate the Developer Center account with their Azure Marketplace Publisher Profile to publish.

Create a Microsoft ID

Through the entire Marketplace publishing process, you will use an email address that identifies the Marketplace account. This email address needs to be registered as a Microsoft ID and will be used for both the Microsoft Developer Center and Cloud Partner Portal. You should have only one Microsoft ID account for your Azure Marketplace and AppSource offerings, and we highly recommend that it is not shared with other services or offers.

The email address selected should preferably be in your corporate domain and controlled by your IT team. Please review the sections in Guidelines and How Tos including Guidelines for creating a Microsoft ID to Manage Marketplace Account and Guidance for Microsoft IDs in AAD Federated Domains for guidelines prior creating an ID.

Submit the Marketplace Nomination Form

As part of the Marketplace onboarding process, you will need to submit a nomination form, submitting information about your application or service offer, your company's information, and the level of support that you will be providing.
Once the form is submitted the Marketplace team will review the application and validate the request. Once the request is reviewed, you will be notified via email with the next steps that need to be completed to become an approved Partner in the Cloud Partner Portal. Please submit your nomination in:

Azure Marketplace Nomination: http://aka.ms/listonazuremarketplace
AppSource Nomination: http://aka.ms/listonappsource

Register in the Developer Center

The Microsoft Developer Center is used to register your company's information. The registrant must be a valid representative of the company and must provide their personal information to validate their identity. The person registering must use a Microsoft ID that is shared for the company, and the same account must be used in the Cloud Partner Portal.

Important

You should check to make sure your company does not already have a Microsoft Developer Center account before you attempt to create one.

During the process, we will collect company address information, bank account information, and tax information. These are typically obtainable from finance or business contacts. In addition, you must complete the following Publisher profile components to progress through the various phases of offer creation and deployment:

Publisher Profile To Start Profile Staging List and Trial Transact
Company registration Must Have Must Have Must Have Must Have
Tax profile ID Optional Optional Optional Must Have
Bank account Optional Optional Optional Must Have

Refer to the Appendix: Instructions on how to register in the Developer Center for a step by step explanation of this process.

Log in to the Cloud Partner Portal

Once you have received the approval from the Marketplace Team that the Nomination has been approved and you have registered in the Microsoft Developer Center, an account will be created for you to access the Cloud Partner Portal. First-time sign-in credentials will be included in the Nomination approval email.

Use your Marketplace account (Microsoft ID) to access your publisher profile. Once in the Cloud Partner Portal, the last step is to associate the Developer Center account with the respective Marketplace Publisher Profile to publish. This can be done in the Cloud Partner Portal in your Publisher Profile via the button at the bottom of the screen.

For detailed information on how to use the Cloud Partner Portal, please refer to the Learn menu within the portal and click in the Documentation section.

Getting Support

This is the list of the support options for the Azure Marketplace:

Azure Marketplace General Inquiries:

Support Channel Description
Email: cloudmarketplace@microsoft.com Onboarding Support Distribution List. Used for onboarding requests, setting up Discovery sessions, and Architecture Design Sessions (ADS) with Partners.

Azure Marketplace Publishing Support:

Support Channel Description
Email:
azurecertified@microsoft.com Provides support for Partners' Azure Marketplace publishing applications. Business hours in Pacific Time Zone.
Email:
AzureMarketOnboard@microsoft.com Provides support for the Azure Marketplace Solution Nomination Form and process. Business hours in Pacific Time Zone.
Email:
Amp-testdrive@microsoft.com Provides onboarding access to Test Drives. Business hours in Pacific Time Zone.

Azure Marketplace Portal Support:

Support Channel Description
Email Support Marketplace Publishing Portal support. Support provided 24/7.

Technical Support

Support Channel Description
Slack: Join Marketplace Slack Slack environment to support Partners with technical issues. There 350+ Partners currently working on this environment.
MSDN Forums: Marketplace Microsoft Developer Network forum.
StackOverflow: Azure StackOverflow website has multiple sections that provide an environment to get solutions and ask questions about everything related to Azure and AMP:

Marketing Resources

Support Channel Description
Email: cosell@microsoft.com Provides support for onboarding processes and questions related to the Co-Sell program. Based in the Pacific Time Zone.
Email: gtm@microsoft.com Provides support for go-to-market benefits and program questions. Business hours in the Pacific Time Zone.
Email: CEBrand@Microsoft.com Answers questions about brand usage for Azure logos and branding.

Guidelines and How-Tos

Guidelines for creating a Microsoft Id to manage an Azure Marketplace Account

When creating a company account, follow these guidelines if more than one person will need to access the account by logging in with the Microsoft account that opened the account.

Important

Allow multiple users to access your Dev Center account, we recommend using Azure Active Directory to assign roles to individual users, who can access the account by signing in with their individual Azure AD credentials. For more info, please review the Guidance with AAD Federated Domains.Create your Microsoft account using an email address that belongs to your company's domain, but not to a single individual for example, windowsapps@fabrikam.com.

  • Limit access to this Microsoft account to the smallest possible number of developers.
  • Set up a corporate email distribution list that includes everyone who needs to access the developer account, and add this email address to your security info. This allows all the employees on the list to receive security codes when needed and to manage your Microsoft account's security info. If setting up a distribution list is not feasible, the owner of the individual email account will need to be available to access and share the security code when prompted (such as when new security info is added to the account or when it must be accessed from a new device).
  • Add a company phone number that does not require an extension and is accessible to key team members.
  • In general, have developers use trusted devices to log in to your company's developer account. All key team members should have access to these trusted devices. This will reduce the need for security codes to be sent when accessing the account.
  • If you need to allow access to the account from a non-trusted PC, limit that access to a maximum of five developers. Ideally, these developers should access the account from machines that share the same geographical and network location.
  • Frequently review your company's security info at https://account.live.com/proofs/Manage to make sure it's all current.

Your developer account should be accessed primarily from trusted PCs. This is critical because there is a limit to the number of codes generated per account, per week. It also enables the most seamless sign-in experience. For more information on additional developer account guidelines and security, click here.

Guidance for Microsoft IDs in AAD Federated Domain

Your corporate account may be federated using Azure Active Directory, and it will return an error if you try to create a Microsoft ID with a corporate email address. If you get an error, first check with your IT team to make sure this is the case. This is a known issue, and we are working on resolving it. The workaround is the following:

We recommend you create a new email address in the @outlook.com domain. Follow these steps:

  1. Go to https://signup.live.com/signup and select Get a new email address

  2. Create the new email address and enter a password. This will create both a new Microsoft ID and an email mailbox in the outlook.com service. Continue the registration process until the account is created.

Important

Ensure that the email id or distribution list (a distribution list is recommended to remove dependency from individuals) which you will be using for registering in the Dev Center is at first registered as a Microsoft account. If not, then please register using this link.

Also, any email id under the Microsoft company domain cannot be used for Dev Center registration.

Once the Microsoft ID is created with this account, log in to the account mailbox and create an email forward rule to move all the emails on this mailbox to the email address you created in your domain to manage the Azure Marketplace account. Refer to this link on how to create an email forward rule in outlook.com.

After this last step is completed, you will have all emails/communications from the Microsoft ID sent to your email account in your domain. You will need to use the @outlook.com email address to authenticate in both in the Microsoft Developer Center and the Cloud Partner Portal.

Instructions on how to register in the Development Center

  1. Open a new Internet Explorer InPrivate or Chrome Incognito browsing session to ensure that you're not signed in to a personal account.
  2. Go to http://dev.windows.com/registration?accountprogram=azure to register yourself as a seller in the Dev Center. Please read the following important note before you proceed.

    Dev Center Email

  3. Complete the "Help us protect your account" wizard, which will verify your identity via phone number or email address.

  4. In the "Registration-Account Info" section, select your Account country/region from the dropdown menu.

    Account Info

    Warning

    "Sell-from" Countries: To sell your services on the Azure Marketplace, your registered entity needs to be from one of the approved 'sell-from' countries above. This restriction is for payout and taxation reasons. For more information, see the [Marketplace participation policies]https://azure.microsoft.com/support/legal/marketplace/participation-policies/.

  5. Select your "Account Type" as Company and then click the Next button.

    Important

    To better understand account types and which is best for you to choose, please view page Account types, locations, and fees.

  6. Enter the Publisher display name, typically the name of your company.

    Tip

    The publisher display name entered in the Dev Center is not displayed in the Azure Marketplace once your offer goes listed. But this must be filled to complete the registration process.

  7. Enter the Contact info for the account verification.

    Important

    You must provide accurate contact information because it will be used in our verification process for your company to be approved in the Developer Center.

  8. Enter the contact information for the Company Approver. Company approver is the person who can verify that you are authorized to create an account in the Dev Center on behalf of your organization. Click on Next to move to the "Payment section" once you are finished.

    Dev Center Payment

  9. Enter your payment info to pay for your account. If you have a promo code that covers the cost of registration, you can enter that here. Otherwise, provide your credit card info, or PayPal in supported markets. When you are finished, click Next to move on to the "Review screen."

    Dev Center Payment

  10. Review your account info and confirm that everything is correct. Then, read and accept the terms and conditions of the Microsoft Azure Marketplace Publisher Agreement. Check the box to indicate you have read and accepted these terms.

  11. Click Finish to confirm your registration. We'll send a confirmation message to your email address.
  12. If you are planning to publish only free offers, click Go to the Cloud Partner Portal.

If you are planning to publish commercial (TRANSACT) offers--e.g., Virtual Machine offers with hourly billing model-- click Update your account information where you must fill in the tax and banking information in your Developer Center account.

If you prefer to update your tax and bank information later, then you can move to the next section.

Important

In case of commercial (TRANSACT) offers, you will not be able to push your offers to production without completing the tax and bank account information.

Add tax and banking information

If you want to publish commercial offers for purchase, you also need to add payout and tax information and submit it for validation in the Developer Center. If you will publish only free or BYOL offers, then you do not need to add this information. You can add it later, but it takes some time to validate the tax information. If you know that you will offer commercial offers for purchase, we recommend that you add it as soon as possible.

Bank Information

  1. Sign in to the Microsoft Developer Center with your Microsoft account.
  2. Click Payout account in the left menu, under Choose payment method click Bank account or PayPal.

    Important

    If you have commercial offers that customers purchase in the Marketplace, this is the account where you will receive payout for those purchases.

  3. Enter the payment info, and click Save when you are satisfied.

    Important

    If you need to update or change your payout account, follow the same steps above, replacing the current info with the new info. Changing your payout account can delay your payments by up to one payment cycle. This delay occurs because we need to verify the account change, just as we did when you first set up the payout account. You'll still get paid for the full amount after your account has been verified; any payments due for the current payment cycle will be added to the next one.

  4. Click Next.

Tax Information

  1. Sign in to the Microsoft Developer Center with your Microsoft account (if needed).
  2. Click Tax profile in the left menu.
  3. On the Set up your tax form page, select the country or region where you have permanent residency, and then select the country or region where you hold primary citizenship. Click Next.
  4. Enter your tax details, and then click Next.

    Warning

    You will not be able to push to production your commercial offers without completing the tax and bank account information in your Microsoft Developer Center account.

If you have issues with Developer Center registration, please log a support ticket as below:

  1. Go to the support link https://developer.microsoft.com/windows/support
  2. Under Contact Us section, click on the button Submit an incident as shown in the screen shot below.
  3. Choose "Help with Dev Center" as Problem type and "Publish and manage apps" as Category. After that click on the button "Start email."

    Dev Center Issue

  4. You will be provided with a login page. Use any Microsoft account sign in. If you do not have a Microsoft account, then create one using this link.

  5. Fill in the details of the issue and submit the ticket by clicking on the Submit button.