Media Services Live Event error codes

The tables in this section list the Live Event error codes.

LiveEventConnectionRejected

When you subscribe to the Event Grid events for a live event, you may see one of the following errors from the LiveEventConnectionRejected event.

Result code Description
MPE_RTMP_APPID_AUTH_FAILURE Incorrect ingest URL
MPE_INGEST_ENCODER_CONNECTION_DENIED Encoder IP isn't present in IP allow list configured
MPE_INGEST_RTMP_SETDATAFRAME_NOT_RECEIVED The RTMP encoder did not send setDataFrame command.
MPE_INGEST_CODEC_NOT_SUPPORTED Codec specified isn't supported.
MPE_INGEST_DESCRIPTION_INFO_NOT_RECEIVED The media description information was not received before the actual media data was delivered.
MPE_INGEST_MEDIA_QUALITIES_EXCEEDED The count of qualities for audio or video type exceeded the maximum allowed limit.
MPE_INGEST_BITRATE_AGGREGATED_EXCEEDED The total incoming bitrate in a live event or channel service exceeded the maximum allowed limit.
MPE_RTMP_FLV_TAG_TIMESTAMP_INVALID The timestamp for video or audio FLVTag is invalid from RTMP encoder.
MPE_INGEST_FRAMERATE_EXCEEDED The incoming encoder ingested streams with framerates exceeded the maximum allowed 30fps for encoding live events/channels.
MPE_INGEST_VIDEO_RESOLUTION_NOT_SUPPORTED The incoming encoder ingested streams exceeded the following allowed resolutions: 1920x1088 for encoding live events/channels and 4096 x 2160 for pass-through live events/channels.
MPE_INGEST_RTMP_TOO_LARGE_UNPROCESSED_FLV The live event has received a large amount of audio data at once, or a large amount of video data without any key frames. We have disconnected the encoder in order to give it a chance to retry with correct data.

LiveEventEncoderDisconnected

You may see one of the following errors from the LiveEventEncoderDisconnected event.

Result code Description
MPE_RTMP_SESSION_IDLE_TIMEOUT RTMP session timed out after being idle for allowed time limit.
MPE_RTMP_FLV_TAG_TIMESTAMP_INVALID The timestamp for video or audio FLVTag is invalid from RTMP encoder.
MPE_CAPACITY_LIMIT_REACHED Encoder sending data too fast.
Unknown error codes These error codes can range from memory error to duplicate entries in hash map.

See also

Streaming Endpoint (Origin) error codes

Next steps

Tutorial: Stream live with Media Services