Troubleshooting overview, feedback, and support

This article provides an overview of the issues you may encounter when setting up a Windows Virtual Desktop tenant environment and provides ways to resolve the issues.

Provide feedback

Visit the Windows Virtual Desktop Tech Community to discuss the Windows Virtual Desktop service with the product team and active community members.

Escalation tracks

Use the following table to identify and resolve issues you may encounter when setting up a tenant environment using Remote Desktop client. Once your tenant's set up, you can use our new Diagnostics service to identify issues for common scenarios.

Note

We have a Tech Community forum which you can visit to discuss your issues with the product team and active community members. Visit the Windows Virtual Desktop Tech Community to

Issue Suggested Solution
Creating a Tenant If there's an Azure outage, contact Azure Support; otherwise open a support request for Windows Virtual Desktop (Compute).
Accessing Marketplace templates in Azure portal If there's an Azure outage, contact Azure Support.

Azure Marketplace Windows Virtual Desktop templates are freely available.
Accessing Azure Resource Manager templates from GitHub See the "Creating Windows Virtual Desktop session host VMs" section of Tenant and host pool creation. If the problem is still unresolved, contact the GitHub support team.

If the error occurs after accessing the template in GitHub, contact Azure Support.
Session host pool Azure Virtual Network (VNET) and Express Route settings Contact Azure Support (Networking).
Session host pool Virtual Machine (VM) creation when Azure Resource Manager templates provided with Windows Virtual Desktop aren't being used Contact Azure Support (Compute).

For issues with the Azure Resource Manager templates that are provided with Windows Virtual Desktop, see Creating Windows Virtual Desktop tenant section of Tenant and host pool creation.
Managing Windows Virtual Desktop session host environment from the Azure portal Contact Azure Support.

For management issues when using Remote Desktop Services/Windows Virtual Desktop PowerShell, see Windows Virtual Desktop PowerShell or open a support request for Windows Virtual Desktop (Compute).
Managing Windows Virtual Desktop configuration tied to host pools and application groups (app groups) See Windows Virtual Desktop PowerShell, or open a support request for Windows Virtual Desktop (Compute).

If issues are tied to the sample graphical user interface (GUI), reach out to the Yammer community.
Remote desktop clients malfunction on start See Troubleshoot the Remote Desktop client and if that doesn't resolve the issue, Open a support request for Windows Virtual Desktop (Compute).

If it's a network issue, your users need to contact their network administrator.
Connected but no feed Troubleshoot using the "User connects but nothing is displayed (no feed)" section of Troubleshoot the Remote Desktop client.

If your users have been assigned to an app group, open a support request for Windows Virtual Desktop (Compute).
Feed discovery problems due to the network Your users need to contact their network administrator.
Connecting clients See Windows Virtual Desktop service connections and if that doesn't solve your issue, see Session host virtual machine configuration.
Responsiveness of remote applications or desktop If issues are tied to a specific application or product, contact the team responsible for that product.
Licensing messages or errors If issues are tied to a specific application or product, contact the team responsible for that product.
Issues when using Windows Virtual Desktop tools on GitHub (Azure Resource Manager templates, diagnostics tool, management tool) See Azure Resource Manager Templates for Remote Desktop Services to report issues.

Next steps