Share insights and workspaces with co-workers


These release notes describe functionality that may not have been released yet. To see when this functionality is planned to release, please review What’s new and planned for AI for Customer Service. Delivery timelines and projected functionality may change or may not ship (see Microsoft policy).

Insights can be shared across the organization by inviting others to access your workspaces.

  • Allow invited users to view all the data within the workspace, or limit access based on rules.

  • Control invited users’ permissions, contributor or reader, for access.

  • Users that are allowed to contribute can manage topics in the workspace.