What’s new and planned for AI for Customer Service
This topic lists features that are planned to release between April and September 2019. Previews for some features will start in February 2019.
When a month is used in the Date column, the feature will be delivered sometime within that month. The delivery date can be any day within that month, not just on the first day of the month.
For a list of the countries or regions where Dynamics 365 business applications are available, see the International availability guide.
Dynamics 365 Virtual Agent for Customer Service
|Easily discover high-volume or emerging support topics that can be automated with virtual agents||Public Preview||May 2019|
|Automate support topics with a virtual agent using an intuitive, no-code, graphical user experience||Public Preview||May 2019|
|Get started with pre-built templates for common support topics in your industry||Public Preview||May 2019|
|Analyze and improve virtual agent performance through actionable dashboards||Public Preview||May 2019|
|Enable actions or access data from back-end systems using Microsoft Flow||Public Preview||May 2019|