Cache specific configurations for agents


These release notes describe functionality that may not have been released yet. To see when this functionality is planned to release, please review What’s new and planned for Unified Service Desk for Dynamics 365. Delivery timelines and projected functionality may change or may not ship (see Microsoft policy).

The Configuration Cache Version option causes the client caching feature to retrieve the configuration that has undergone change from the Customer Engagement server to the agent’s desktop and avoid retrieving all configurations.

Your organization might have several departments and each department has a configuration with agents added to them based on their roles. Whenever you a make a change to one of those configurations, the Configuration Cache Version feature helps to download only the configuration for which you've made a change.

Also, when the agents assigned to other configurations sign in to the client application, the feature doesn't download the configurations and thus improves the startup performance of Unified Service Desk. This is also helpful in better application lifecycle management for Unified Service Desk in cases where organizations want to make changes in their pilot configurations without impacting the production users.