Summary of what's new in Artificial Intelligence business applications
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
These release notes describe functionality that may not have been released yet. Delivery timelines and projected functionality may change or may not ship (see Microsoft policy).
When a month is used in the Date column, the feature will be delivered sometime within that month. The delivery date can be any day within that month, not just on the first day of the month.
For a list of the regions where Dynamics 365 business applications are available, see the International availability guide.
| Feature | Release type | Date |
|---|---|---|
| AI for Customer Service Insights | ||
| Automated grouping of related support cases as topics | Public Preview | October 31, 2018 |
| KPI summary dashboard | Public Preview | October 31, 2018 |
| Incoming cases dashboard | Public Preview | October 31, 2018 |
| Customer satisfaction dashboard | Public Preview | October 31, 2018 |
| Case resolution dashboard | Public Preview | October 31, 2018 |
| Topic details dashboard | Public Preview | October 31, 2018 |
| Cleansing support case titles | Public Preview | October 31, 2018 |
| AI for Sales | ||
| Who knows whom | General Availability | October 31, 2018 |
| Talking points | General Availability | October 31, 2018 |
| Notes analysis | General Availability | October 31, 2018 |
| Predictive lead scoring | General Availability | October 31, 2018 |
| Predictive opportunity scoring | General Availability | October 31, 2018 |
| Relationship analytics | General Availability | October 31, 2018 |
| Sales team performance | Public Preview | October 31, 2018 |
| Call intelligence | Public Preview | October 31, 2018 |
| AI for Market Insights | ||
| Dynamics 365 AI for Market Insights | Public Preview | October 31, 2018 |
| Quick sign-up to try out Market Insights | Public Preview | October 31, 2018 |
| Quick setup and instant insights | Public Preview | October 31, 2018 |
| Insights from search data and browser usage | Public Preview | October 31, 2018 |