Summary of what's new in Artificial Intelligence business applications

These release notes describe functionality that may not have been released yet. Delivery timelines and projected functionality may change or may not ship (see Microsoft policy).

When a month is used in the Date column, the feature will be delivered sometime within that month. The delivery date can be any day within that month, not just on the first day of the month.

For a list of the regions where Dynamics 365 business applications are available, see the International availability guide.

Feature Release type Date
AI for Customer Service Insights
Automated grouping of related support cases as topics Public Preview October 31, 2018
KPI summary dashboard Public Preview October 31, 2018
Incoming cases dashboard Public Preview October 31, 2018
Customer satisfaction dashboard Public Preview October 31, 2018
Case resolution dashboard Public Preview October 31, 2018
Topic details dashboard Public Preview October 31, 2018
Cleansing support case titles Public Preview October 31, 2018
AI for Sales
Who knows whom General Availability October 31, 2018
Talking points General Availability October 31, 2018
Notes analysis General Availability October 31, 2018
Predictive lead scoring General Availability October 31, 2018
Predictive opportunity scoring General Availability October 31, 2018
Relationship analytics General Availability October 31, 2018
Sales team performance Public Preview October 31, 2018
Call intelligence Public Preview October 31, 2018
AI for Market Insights
Dynamics 365 AI for Market Insights Public Preview October 31, 2018
Quick sign-up to try out Market Insights Public Preview October 31, 2018
Quick setup and instant insights Public Preview October 31, 2018
Insights from search data and browser usage Public Preview October 31, 2018