Tenant administration for VARs

Dynamics 365 Business Central VARs can manage the lifecycle of their customers’ solutions through administration pages.

The administration center is the portal for VARs to engage with customers and manage health, troubleshooting, notifications, and sandboxes of the customer tenants. With this administration center, partners can manage the lifecycle of their customers' Business Central tenants, including specifying upgrade windows.

The administration center provides a centralized view of the customer's solution and its lifecycle, where the VAR can take action to manage customer upgrades and troubleshoot customer issues. VARs will be notified of lifecycle events impacting their customers, to which the VARs can view and take action for one or more of their customers from within the administration center. VARs will set an upgrade window, meaning a time period during which an upgrade can take place, for each customer. The VAR can view errors and other telemetry for the customer in the administration center, using this information along with enhancements in creating a sandbox of the customers environment to troubleshoot any issues the customer is experiencing. The sandbox environment will also be a good place for the VAR and the customer to test out new customizations or ISV add-ons.

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