Entitlement management

Note

These release notes describe functionality that may not have been released yet. To see when this functionality is planned to release, please review Summary of what’s new. Delivery timelines and projected functionality may change or may not ship (see Microsoft policy). For detailed information about our products, visit the Customer Engagement documentation.

With this release, the Field Service application includes the ability to define entitlements and associate them with work orders in field service scenarios. Entitlements help service agents understand the service terms that customers are eligible for.

This capability helps service organizations ensure customers receive the appropriate on-site support that aligns with their allowed entitlements, and that customers are charged according to their negotiated terms.