Background location sharing

Note

These release notes describe functionality that may not have been released yet. To see when this functionality is planned to release, please review Summary of what’s new. Delivery timelines and projected functionality may change or may not ship (see Microsoft policy). For detailed information about our products, visit the Customer Engagement documentation.

Our mobile application now allows for technicians to share their current locations, which will result in a location data stream getting sent to Dynamics 365 for Field Service that surfaces a technician’s location on the schedule board and allows for events to be triggered based on a technician’s current location. For example, when technicians arrive on site, a push notification can be sent to remind them to update their status. This will also open scenarios where we can detect that a technician is going to be late to a work order based on current location and consequently reassign the work order to another technician nearby.