Summary of what's new for Dynamics 365 for Field Service October ’18

These release notes describe functionality that may not have been released yet. Delivery timelines and projected functionality may change or may not ship (see Microsoft policy).

When a month is used in the Date column, the feature will be delivered sometime within that month. The delivery date can be any day within that month, not just on the first day of the month.

For a list of the regions where Dynamics 365 business applications are available, see the International availability guide.

Field Service business application

Feature Release type Date
Integration with Finance and Operations General Availability November 2018
Entitlement management General Availability January 2019
Multi-resource scheduling (for work orders) General Availability November 2018
SLA management General Availability December 2018

Field Service mobile app

Feature Release type Date
Background location sharing Public Preview January 2019
Push notifications Public Preview December 2018
Geofencing Public Preview December 2018

Universal Resource Scheduling (URS)

Feature Release type Date
Define groups of requirements with conditional logic General Availability November 2018
Multi-resource scheduling General Availability November 2018
Schedule predefined resource crews General Availability November 2018
Resource pools General Availability November 2018
Facility scheduling General Availability November 2018
Fulfillment preferences General Availability November 2018
Capacity scheduling General Availability November 2018
Schedule board split view General Availability November 2018
Extensible resource availability General Availability March 2019
Quick scheduling General Availability March 2019
PowerApps sample app General Availability March 2019
Self-service scheduling APIs General Availability March 2019
Resource Utilization View General Availability March 2019
URS customer-driven product enhancements General Availability March 2019

Connected Field Service (IoT)

Feature Release type Date
Enhanced IoT Central integration General Availability November 2018

Resource Scheduling Optimization

Feature Release type Date
Enable more objectives General Availability November 2018
Single resource optimization General Availability November 2018
What-if analysis statistics General Availability November 2018
Other enhancements General Availability November 2018