Fulfillment preferences

Note

These release notes describe functionality that may not have been released yet. To see when this functionality is planned to release, please review Summary of what’s new. Delivery timelines and projected functionality may change or may not ship (see Microsoft policy). For detailed information about our products, visit the Customer Engagement documentation.

Simplify the experience for your schedulers and customers while decreasing the amount of time it takes to book appointments.

  • Preset intervals - Offer appointments every 15 minutes, on the half hour, the hour, or choose your own granularity.

    • Doctor appointments

    • Wealth management consultations

    • Scheduled phone calls

  • Time groups - Present windows of availability to schedulers such as 9 to 12, 12 to 3, and 3 to 6.

    • Air conditioning repair

    • Doctor appointments

  • Hide specific time - Hide extra data that is not relevant if scheduling to a window.

  • Display only the top results - Declutter scheduling screen by limiting results you deem redundant per time group, or per interval.

Schedule Assistant displaying results broken into windows

Schedule Assistant displaying results broken into windows

Schedule Assistant displaying results on the hour as part of interval scheduling

Schedule Assistant displaying results on the hour as part of interval scheduling