Report production outage

Note

These release notes describe functionality that may not have been released yet. To see when this functionality is planned to release, please review Summary of what’s new. Delivery timelines and projected functionality may change or may not ship (see Microsoft policy).

This feature is available to customers who have purchased Finance and Operations and who have implementation projects that have a production environment deployed in LCS. It provides a quick and effective channel to escalate issues to Microsoft Support if the services in a production environment are degraded or become unavailable. A production outage can be defined as one or more system-wide issues on a live production environment that affect multiple users and prevent your business from performing daily operations.

The reporting flow is as follows:

  1. In a live production environment, a customer experiences an outage or other situation that prevents business from continuing.

  2. The customer reports a production outage issue by using the LCS Support portal.

  3. The customer selects a production outage issue and provides additional information.

  4. A Microsoft support engineer acknowledges the production outage ticket within 30 minutes of submission and begins to immediately collaborate with stakeholders to investigate and resolve the issue.

  5. A support engineer contacts the customer to provide a status update.

A screenshot showing how to report a production outage

Report production outage

A screenshot showing how to confirm a production outage

Confirming a production outage

For step-by-step instructions about how to report a production outage, see Report a production outage.