Report production outage


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This feature is available to customers who have purchased Finance and Operations and who have implementation projects that have a production environment deployed in LCS. It provides a quick and effective channel to escalate issues to Microsoft Support if the services in a production environment are degraded or become unavailable. A production outage can be defined as one or more system-wide issues on a live production environment that affect multiple users and prevent your business from performing daily operations.

The reporting flow is as follows:

  1. In a live production environment, a customer experiences an outage or other situation that prevents business from continuing.

  2. The customer reports a production outage issue by using the LCS Support portal.

  3. The customer selects a production outage issue and provides additional information.

  4. A Microsoft support engineer acknowledges the production outage ticket within 30 minutes of submission and begins to immediately collaborate with stakeholders to investigate and resolve the issue.

  5. A support engineer contacts the customer to provide a status update.

A screenshot showing how to report a production outage

Report production outage

A screenshot showing how to confirm a production outage

Confirming a production outage

For step-by-step instructions about how to report a production outage, see Report a production outage.