Support your customers


These release notes describe functionality that may not have been released yet. To see when this functionality is planned to release, please review What’s new and planned for Dynamics 365 Fraud Protection. Delivery timelines and projected functionality may change or may not ship (see Microsoft policy).

Customer support within Dynamics 365 Fraud Protection enables your support representative or fraud investigator to evaluate customer escalations, unblock purchase attempts that are being improperly declined, and block suspicious purchases as appropriate. Your fraud investigators can search and investigate your customers’ past transactional history with your business, providing an accelerated turnaround for decisions.