Knowledge article rating

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Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Knowledge article rating enables customer service agents to provide feedback on knowledge articles within the context of case resolution. The agents will be presented with an option to vote up or down on an article when they open it from Knowledge Base search control. They will also have the option to comment on how an article can be improved.

Empowering agents to easily provide feedback on knowledge articles helps knowledge managers maintain a healthy knowledge base.