Microsoft Dynamics 365 - Service Update 21031 Release Notes


Service Update 21031 for Microsoft Dynamics 365 9.2.0 is now available. This article describes the hotfixes and updates that are included in Service Update 21031.

Important

Note: Service Update naming convention has been revised to clarify the link between the version number and Service Update number. For example, Service Update 150 will now correspond to version number 150xx. Occasionally a Service Update will be canceled and all associated fixes will be rolled into a subsequent Service Update. For this reason, Service Update numbers may not always increase incrementally.

Update package Version number
Service Update 21031 for Microsoft Dynamics 365 9.2.0 9.2.21031.00167

To determine whether your organization had this update applied, check your Microsoft Dynamics 365 version number. Click the gear icon in the upper-right corner, and then click About.

An (*) at the end of a fix statement denotes that this repair item was incorporated into multiple service update releases.

Service Update 21031 resolves the following issues:

Repaired Functionality

The following list details issues whose resolutions repair items in Dynamics that are not functioning.

Accessibility

  • Keyboard focus was lost when updating the Opportunity Quantity (FY) in an Opportunity forecast.
  • When uploading an attachment to a note in the Customer Service Hub, the accessibility screen reader applied focus to the attachment name instead of the remove button.
  • When creating a note in the timeline and using the accessibility instructions dialog box, the accessibility screen reader keyboard focus did not remain inside the note editor after closing the instructions dialog box.
  • When enabling EnableDesignLanguageThemeSystem, the high density page header had a white background.*
  • When using keyboard navigation in a header flyout of an account form, focus was not applied to the selected form field.*
  • The preview dialog box did not contain accessibility labels, preventing announcements when viewing an attachment preview.*
  • When 'Sort' list items were in a selected state, the color contrast was not set to the required 4.5:1 ratio in the Sales Activity Social Dashboard.*
  • When creating an email with a template in the Sales Hub, the contrast ratio settings for the borderline within the template insert table dropdown menu did not meet the required 3:1.
  • When adding an attachment to a note in the timeline, the accessibility screen reader announced the "add attachment" label for the "Add an attachment" icon and the "Voice record" icon.
  • When adding an attachment to a note in the timeline, the accessibility screen reader announced the "add attachment" label for the "Add an attachment" icon and the "Record audio with your device" icon.
  • When creating a note in the timeline and using the accessibility instructions dialog box, the accessibility screen reader keyboard focus did not remain inside the note editor after closing the instructions dialog box.
  • When creating a note in the timeline, the accessibility screen reader applied focus to the attachment name label instead of the attachment removal button.
  • The accessibility screen reader did not announce the sorting status of ‘Ascending’ or ‘Descending’ within the Sales Activity Social Dashboard.*
  • The accessibility screen reader did not announce the roles of the Dashboard Selector within the Customer Service Hub.*
  • The accessibility screen reader did not announce when a page refresh was complete.*
  • When opening the 'Show items where the value' popup for a cell in an opportunity grid, the accessibility screen reader did not apply focus to the cell when closing the popup.

Platform Services

  • When replying to an email using the "Reply all" option, the mail inbox did not associate the email reply to the original email.
  • Tracked appointments in Outlook remained tracked in Outlook after the appointment in Dynamics had the “regarding” field updated.*
  • When creating a new task and synchronizing with Outlook, the task reminder alert continued to send notifications for completed tasks.

Sales

  • The “Connect” button did not connect entities to Office 365 Groups.
  • When downloading a word template with non-English language settings, the social media account form field did not contain picklist attribute labels.

Solutions

  • Saving email templates that has Dynamics Text slugs resulted in the slugs being converted to plain text, causing them to not work.*

Unified Interface

  • Performing actions in a Business Process Flow would intermittently cause the flow to become unresponsive.*
  • On mobile while in offline mode, uploaded images did load a record was opened for the first time in a session.*
  • When modifying an editable grid and selecting a cell, focus was applied to a different cell after the grid refreshed.*
  • When expanding an email from the timeline, portions of the text content within the body section were not visible.
  • On tablet devices, when selecting the "Show Global Filter" button in the multi stream Dashboard, the Global filter flyout did not open.*
  • When removing the signature image from the signature field in an opportunity entity, the image was still present in the timeline.
  • When navigating to the offline status page in the Field Service app, the offline status was labeled as "not available" and offline data was not downloaded.*
  • When opening a custom web resource while in single session mode in the Customer Service workspace app, a saved changes dialog box appeared when navigating to another tab.*
  • When disabling a toggle button with a custom code snippet, the disabled field was editable and a lock icon appeared next the field.
  • Within the MailApp while using Internet Explorer 11, command options for email tracking were not available.*
  • The "My Activities" view in the Advanced Filter panel did not contain activity records.
  • When creating an Opportunity record in offline mode, the Business Process Flow (BPF) entity was not visible while viewing the Opportunity in offline mode.
  • When opening an editable grid within a case entity for the first time, the grid did not contain the most updated data until it was refreshed.
  • When running an out of the box (OOB) report in a web browser, on mobile devices, the export button was not present in the toolbar navigation.
  • When running all records in a view for a user summary custom report, the report remained in a loading state.*

Error Messages, Exceptions, and Failures

The following list details issues whose resolutions correct actions that produce errors, unhandled exceptions, or system or component failures.

Accessibility

  • An error for discernible text occurred when running the AI4W Fast Pass in the Business Management settings section on Chrome and Edge browsers.

Outlook

  • The “See why?” hyperlink did not display when email tracking failed.*

Platform Services

  • An error occurred when creating an appointment, contact or task record and tracking the appointment in Outlook.
  • An error occurred when saving the modifications within an entity record.*

Unified Interface

  • An error occurred when accessing the Dynamics 365 application on mobile devices, following an environment upgrade.
  • An error occurred when accessing All Items when viewing Queues within the Advanced filter.*
  • On iOS, an error occurred within the Field Service app when navigating within a Bookable Resource Booking record after leaving the record open for an extended period of time.*
  • An error occurred intermittently when loading the resources for a control while using a weak network connection.*
  • With the April 2021 FCB enabled, an error occurred within a Business Process Flow when attempting to navigate to the review stage in an article.*
  • The incorrect error message was displayed after using the app without an internet connection for more than 10 minutes.

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