Never forget that detail about your stakeholder with talking points

Note

These release notes describe functionality that may not have been released yet. To see when this functionality is planned to release, please review Summary of what’s new. Delivery timelines and projected functionality may change or may not ship (see Microsoft policy). For detailed information about our products, visit the AI documentation.

Salespeople interact with many people over a period of time. Remembering every detail about every person they interact with isn’t always possible. Talking points helps busy salespeople by looking at their past communications to extract key details about the customer or contact on topics such as sports, health, family, and entertainment. These topics help salespeople in starting a conversation or building rapport with customers with whom they have not spoken recently or never met face to face.

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