Quick setup and instant insights in Social Engagement


This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.


These release notes describe functionality that may not have been released yet. To see when this functionality is planned to release, please review Summary of what’s new. Delivery timelines and projected functionality may change or may not ship (see Microsoft policy). For detailed information about our products, visit the Social Engagement documentation.

Social media has become an intrinsic part of every successful marketing, customer service, and community management organization. Monitoring, measuring, and managing how a brand is perceived on social media is critical to the success of that brand. Starting to care professionally about the social presence of your brand can be challenging for companies. A lot of professional tools depend on consulting and training to get started.

The upcoming changes to Microsoft Social Engagement will address that. Accessing and getting started will be quick and easy with:

  • Quick setup: The simple first-run experience guides you to set up your first search topics for your brand with just a few clicks.

  • Instant insights: Historical data is acquired and loaded for your brands right after the quick setup, giving you instant insights for your brand from social media. You can then immediately start exploring with our interactive analytics.