Summary of what’s new in Dynamics 365 Remote Assist
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
These release notes describe functionality that may not have been released yet. Delivery timelines and projected functionality may change or may not ship (see Microsoft policy).
When a month is used in the Date column, the feature will be delivered sometime within that month. The delivery date can be any day within that month, not just on the first day of the month.
| Feature | Release type | Date |
|---|---|---|
| Integration with Dynamics 365 for Field Service | General Availability | October 1, 2018 |
| Insert a PDF file | General Availability | October 1, 2018 |
| Take a snapshot to capture annotations | General Availability | October 1, 2018 |
| Text chat | General Availability | October 1, 2018 |
| Add directional arrows | General Availability | October 1, 2018 |
| Audio adjusts automatically during a Remote Assist call | General Availability | October 1, 2018 |
| Use voice commands | General Availability | October 1, 2018 |
| Launch Remote Assist from another app using protocol activation | General Availability | October 1, 2018 |
| Screen sharing | General Availability | December 10, 2018 |
| Ghost arrows show where arrows will be placed | General Availability | January 28, 2019 |
| Narrator announces incoming calls | General Availability | January 28, 2019 |
| Additional voice and gaze commands | General Availability | January 28, 2019 |
| 90-day free trial | General Availability | March 11, 2019 |
| Improved Dynamics 365 for Field Service integration | General Availability | March 11, 2019 |