Overview of Unified Service Desk October '18 release

Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Note

These release notes describe functionality that may not have been released yet. To see when this functionality is planned to release, please review Summary of what’s new. Delivery timelines and projected functionality may change or may not ship (see Microsoft policy). For detailed information about our products, visit the Customer Engagement documentation.

Unified Service Desk for Dynamics 365 provides a configurable framework for quickly building applications for call centers so that agents can get a unified view of the customer data stored in Dynamics 365. As part of the October ’18 release, you can:

  • Use Unified Service Desk to host web applications like Dynamics 365 pages (Web Client and Unified Interface) using the Microsoft Edge web browser.

  • Configure Unified Service Desk using the administrator app built on Unified Interface framework. This capability is in addition to the existing Web Client configuration experience.

Note

The next version of Dynamics 365 Customer Engagement (on-premises) will support only Unified Service Desk 4.0 and higher versions.