Live chat channel

Important

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Note

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A strategic shift toward conversational messaging among consumers has encouraged organizations to add support beyond traditional customer interaction channels like email and phone. Live chat with its faster problem resolution and customer convenience has emerged as one of the drivers of this new trend.

Key capabilities of live chat channel

  • Quick and easy provisioning of multiple chat widgets
  • Authenticated and unauthenticated visitor support
  • Set up pre-chat, post-chat, and offline surveys
  • Customize chat widget theme based on org preferences