Background location sharing
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Our mobile application now allows for technicians to share their current locations, which will result in a location data stream getting sent to Dynamics 365 for Field Service that surfaces a technician’s location on the schedule board and allows for events to be triggered based on a technician’s current location. For example, when technicians arrive on site, a push notification can be sent to remind them to update their status. This will also open scenarios where we can detect that a technician is going to be late to a work order based on current location and consequently reassign the work order to another technician nearby.