How Cloud App Security helps protect your ServiceNow environment
Applies to: Microsoft Cloud App Security
As a major CRM cloud provider, ServiceNow incorporates large amounts of sensitive information about customers, internal processes, incidents, and reports inside your organization. Being a business-critical app, ServiceNow is accessed and used by people inside your organization and by others outside of it (such as partners and contractors) for various purposes. In many cases, a large proportion of your users accessing ServiceNow have low awareness of security and might put your sensitive information at risk by unintentionally sharing it. In other instances, malicious actors may gain access to your most sensitive customer-related assets.
Connecting ServiceNow to Cloud App Security gives you improved insights into your users’ activities, provides threat detection using machine learning based anomaly detections, and information protection detections such as identifying when sensitive customer information is uploaded to the ServiceNow cloud.
- Compromised accounts and insider threats
- Data leakage
- Insufficient security awareness
- Unmanaged bring your own device (BYOD)
How Cloud App Security helps to protect your environment
- Detect cloud threats, compromised accounts, and malicious insiders
- Discover, classify, label, and protect regulated and sensitive data stored in the cloud
- Enforce DLP and compliance policies for data stored in the cloud
- Limit exposure of shared data and enforce collaboration policies
- Use the audit trail of activities for forensic investigations
Control ServiceNow with built-in policies and policy templates
You can use the following built-in policy templates to detect and notify you about potential threats:
|Built-in anomaly detection policy||Activity from anonymous IP addresses
Activity from infrequent country
Activity from suspicious IP addresses
Activity performed by terminated user (requires AAD as IdP)
Multiple failed login attempts
Unusual multiple file download activities
|Activity policy template||Logon from a risky IP address
Mass download by a single user
Potential ransomware activity
|File policy template||Detect a file shared with an unauthorized domain
Detect a file shared with personal email addresses
Detect files with PII/PCI/PHI
For more information about creating policies, see Create a policy.
Automate governance controls
In addition to monitoring for potential threats, you can apply and automate the following ServiceNow governance actions to remediate detected threats:
|User governance||- Notify user on alert (via Azure AD)
- Require user to sign in again (via Azure AD)
- Suspend user (via Azure AD)
For more information about remediating threats from apps, see Governing connected apps.
Protect ServiceNow in real time
Review our best practices for securing and collaborating with external users and blocking and protecting the download of sensitive data to unmanaged or risky devices.