ServiceNow
ServiceNow improves service levels, energizes employees, and enables your enterprise to work at lightspeed. Create, read and update records stored within ServiceNow including Incidents, Questions, Users and more.
This connector is available in the following products and regions:
| Service | Class | Regions |
|---|---|---|
| Logic Apps | Standard | All Logic Apps regions except the following: - Azure China regions |
| Power Automate | Premium | All Power Automate regions except the following: - US Government (GCC High) |
| Power Apps | Premium | All Power Apps regions except the following: - US Government (GCC High) |
Creating a connection
To connect your account, you will need the following information:
| Name | Type | Description |
|---|---|---|
| Instance Name | string |
Name of the instance for ServiceNow |
| Username | string |
Username for ServiceNow |
| Password | securestring |
The password for this account |
Throttling Limits
| Name | Calls | Renewal Period |
|---|---|---|
| API calls per connection | 600 | 60 seconds |
Actions
| Create Record |
Create a record in a ServiceNow table. |
| Delete Record |
Deletes a record for a ServiceNow object type like 'Incidents |
| Get Record |
Gets a record for a ServiceNow object type like 'Incidents' |
| Get Record Types |
Lists the available record types |
| List Records |
Gets records of a certain ServiceNow object type like 'Incidents' |
| Update Record |
Updates a record for a ServiceNow object type like 'Incidents' |
Create Record
Create a record in a ServiceNow table.
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Record Type
|
tableType | True | string |
Type of record to list |
|
body
|
body | True | dynamic |
Type of record to list |
|
Display System References
|
sysparm_display_value | boolean |
Determines if system references should be included |
|
|
Exclude Reference Links
|
sysparm_exclude_reference_link | boolean |
Determines if reference links should be excluded |
Returns
Delete Record
Deletes a record for a ServiceNow object type like 'Incidents
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Record Type
|
tableType | True | string |
Type of record to list |
|
System ID
|
sysid | True | string |
System ID for the record. |
Get Record
Gets a record for a ServiceNow object type like 'Incidents'
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Record Type
|
tableType | True | string |
Type of record to list |
|
System ID
|
sysid | True | string |
System ID for the record. |
|
Display System References
|
sysparm_display_value | boolean |
Determines if system references should be included |
|
|
Exclude Reference Links
|
sysparm_exclude_reference_link | boolean |
Determines if reference links should be excluded |
Returns
Get Record Types
List Records
Gets records of a certain ServiceNow object type like 'Incidents'
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Record Type
|
tableType | True | string |
Type of record to list |
|
Display System References
|
sysparm_display_value | boolean |
Determines if system references should be included |
|
|
Exclude Reference Links
|
sysparm_exclude_reference_link | boolean |
Determines if reference links should be excluded |
|
|
Query
|
sysparm_query | string |
Encoded query used to filter the result set. Example: active=true^ORDERBYnumber^ORDERBYDESCcategory |
|
|
Limit
|
sysparm_limit | integer |
Limit to be applied on pagination. The default is 10000. |
|
|
Offset
|
sysparm_offset | integer |
Number of records to exclude from the query. |
Returns
Update Record
Updates a record for a ServiceNow object type like 'Incidents'
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Record Type
|
tableType | True | string |
Type of record to list |
|
System ID
|
sysid | True | string |
System ID for the record. |
|
body
|
body | True | dynamic |
Type of record to list |
|
Display System References
|
sysparm_display_value | boolean |
Determines if system references should be included |
|
|
Exclude Reference Links
|
sysparm_exclude_reference_link | boolean |
Determines if reference links should be excluded |
Returns
Definitions
GetTypesResponse
| Name | Path | Type | Description |
|---|---|---|---|
|
result
|
result | array of object |
Result set of all record types for current instance. |
|
Display name
|
result.label | string |
Display name of the record type. |
|
Value
|
result.value | string |
Value of the record type. |