ServiceNow

ServiceNow improves service levels, energizes employees, and enables your enterprise to work at lightspeed. Create, read and update records stored within ServiceNow including Incidents, Questions, Users and more.

This connector is available in the following products and regions:

Service Class Regions
Logic Apps Standard All Logic Apps regions except the following:
     -   US Department of Defense (DoD)
Power Automate Premium All Power Automate regions except the following:
     -   US Government (GCC High)
     -   China Cloud operated by 21Vianet
     -   US Department of Defense (DoD)
Power Apps Premium All Power Apps regions except the following:
     -   US Government (GCC High)
     -   China Cloud operated by 21Vianet
     -   US Department of Defense (DoD)
Contact
Name Microsoft
URL Microsoft LogicApps Support
Microsoft Power Automate Support
Microsoft Power Apps Support
Connector Metadata
Publisher Microsoft
Website https://www.servicenow.com/
Privacy policy https://www.servicenow.com/privacy-statement.html

Creating a connection

The connector supports the following authentication types:
Default Parameters for creating connection. All regions Not shareable

Default

Applicable: All regions

Parameters for creating connection.

This is not shareable connection. If the power app is shared with another user, another user will be prompted to create new connection explicitly.

Name Type Description Required
Instance string Name of the instance for service-now.com or custom URL for migrated account True
Username string Username for this instance True
Password securestring The password for this account True

Throttling Limits

Name Calls Renewal Period
API calls per connection60060 seconds

Actions

Create Record

Create a record in a ServiceNow table.
Delete Record

Deletes a record for a ServiceNow object type like 'Incidents
Get Record

Gets a record for a ServiceNow object type like 'Incidents'
Get Record Types

Lists the available record types
List Records

Gets records of a certain ServiceNow object type like 'Incidents'
Update Record

Updates a record for a ServiceNow object type like 'Incidents'

Create Record

Operation ID:
CreateRecord

Create a record in a ServiceNow table.

Parameters

Name Key Required Type Description
Record Type
 tableType True string

Type of record to list
body
 body True dynamic
Display System References
 sysparm_display_value boolean

Determines if system references should be included
Exclude Reference Links
 sysparm_exclude_reference_link boolean

Determines if reference links should be excluded

Returns

The outputs of this operation are dynamic.

Delete Record

Operation ID:
DeleteRecord

Deletes a record for a ServiceNow object type like 'Incidents

Parameters

Name Key Required Type Description
Record Type
 tableType True string

Type of record to list
System ID
 sysid True string

System ID for the record.

Get Record

Operation ID:
GetRecord

Gets a record for a ServiceNow object type like 'Incidents'

Parameters

Name Key Required Type Description
Record Type
 tableType True string

Type of record to list
System ID
 sysid True string

System ID for the record.
Display System References
 sysparm_display_value boolean

Determines if system references should be included
Exclude Reference Links
 sysparm_exclude_reference_link boolean

Determines if reference links should be excluded

Returns

The outputs of this operation are dynamic.

Get Record Types

Operation ID:
GetRecordTypes

Lists the available record types

Returns

Body
GetTypesResponse

List Records

Operation ID:
GetRecords

Gets records of a certain ServiceNow object type like 'Incidents'

Parameters

Name Key Required Type Description
Record Type
 tableType True string

Type of record to list
Display System References
 sysparm_display_value boolean

Determines if system references should be included
Exclude Reference Links
 sysparm_exclude_reference_link boolean

Determines if reference links should be excluded
Query
 sysparm_query string

Encoded query used to filter the result set. Example: active=true^ORDERBYnumber^ORDERBYDESCcategory
Limit
 sysparm_limit integer

Limit to be applied on pagination. The default is 10000.
Offset
 sysparm_offset integer

Number of records to exclude from the query.

Returns

The outputs of this operation are dynamic.

Update Record

Operation ID:
UpdateRecord

Updates a record for a ServiceNow object type like 'Incidents'

Parameters

Name Key Required Type Description
Record Type
 tableType True string

Type of record to list
System ID
 sysid True string

System ID for the record.
body
 body True dynamic
Display System References
 sysparm_display_value boolean

Determines if system references should be included
Exclude Reference Links
 sysparm_exclude_reference_link boolean

Determines if reference links should be excluded

Returns

The outputs of this operation are dynamic.

Definitions

GetTypesResponse

Name Path Type Description
result
 result array of object

Result set of all record types for current instance.
Display name
 result.label string

Display name of the record type.
Value
 result.value string

Value of the record type.