Data collected by the agent for Office Telemetry Dashboard

Applies to: Office 365 ProPlus, Office 2019, and Office 2016

The Office Telemetry Dashboard uses an agent to collect several types of inventory, usage, and health data for installations of Office, such as the following:

  • The file names of Office files that are in the Most Recently Used list.
  • The names of add-ins and solutions that interact with Office.
  • System information such as user name and computer name.

The agent collects different kinds of information for different applications as applicable. For example, for Excel, Outlook, PowerPoint, and Word, the agent collects data that allows you to determine:

  • Whether the document has specific metadata for a particular file, such VBA macros, data connections, or ActiveX controls.
  • Whether the document has encountered compatibility issues or critical errors while it is being used.
  • How Office files and solutions are used on a user's computer. Data of this type that is gathered by the agent is referred to as session data.

The agent doesn't collect any of the following kinds of information:

  • The contents of files.
  • Information about files that are not in the Most Recently Used list.

Important

  • Office Telemetry Dashboard is an on-premises tool that collects inventory, usage, and health data about the Office documents and solutions, such as add-ins, used in your organization. The data is primarily designed to help your organization with application compatibility testing.
  • Data collected for Office Telemetry Dashboard is stored in a SQL Server database controlled by your organization and the data collected is not sent to Microsoft. For more information, see Data collected by the agent for Office Telemetry Dashboard.
  • Data collected for Office Telemetry Dashboard is different than Office diagnostic data, which can be sent to Microsoft. For more information about Office diagnostic data, see Overview of privacy controls for Office 365 ProPlus.
  • Settings used to manage Office Telemetry Dashboard have no impact on Office diagnostic data and vice versa. For more information about managing Office diagnostic data, see Use policy settings to manage privacy controls for Office 365 ProPlus.

Office applications from which the agent collects data

The agent collects inventory-related data, hardware and software data, and user data in Office 2019, Office 2016, Office 2013, Office 2010, Office 2007, and Office 2003 for the following applications:

  • Access
  • Excel
  • OneNote
  • Outlook
  • PowerPoint
  • Project
  • Publisher
  • Visio
  • Word

For Office 2019, Office 2016, and Office 2013 only, the agent collects data for the following applications:

  • Excel
  • Outlook
  • PowerPoint
  • Word

Data that is collected by the agent for all computers that it monitors

The agent collects the following data for all computers that it monitors. This data includes inventory data, user data, and hardware and software data. You can find the list of Office versions and operating systems that the agent supports in Office Telemetry Dashboard agent.

Data about recently opened Office documents and templates

The agent collects the following data about recently opened Office documents and templates. This data is sorted by the worksheet where it appears in Office Telemetry Dashboard.

Documents worksheet:

  • File name
  • File format (extension)
  • Total users
  • Number of Office

Document details worksheet:

  • User name
  • Computer name
  • Location
  • Size (KB)
  • Author
  • Last loaded
  • Title
  • Office version

Exceptions to data collected about recently opened Office documents and templates

  • For OneNote, the agent collects only Notebook name and location.
  • For Outlook, the agent doesn't collect any inventory data of document files.
  • For files that are stored in a network share or SharePoint site, the agent collects only the file name and location.
  • If the list of most recently used documents is disabled on a user's computer (by Group Policy or the user disabled it by themselves), the agent doesn't collect inventory data for document files and templates.

Data about recently loaded add-ins and apps for Office

The agent collects the following data about recently loaded add-ins and apps for Office. This data is sorted by the worksheet where it appears in Office Telemetry Dashboard.

Solutions worksheet:

  • Solution name
  • Total users
  • Number of Office users

Solution details worksheet:

  • User name
  • Computer name
  • Solution version
  • Architecture (CPU architectures: x86/x64/ARM)
  • Load time
  • Description
  • Size (KB)
  • Location (.dll/manifest file path)

User data

The agent collects the following user data. This data appears in the Agents worksheet.

  • User name
  • Level
  • Computer
  • Last updated
  • Label (1-4)
  • Version of the agent

Data about hardware and software

The agent collects the following data about hardware and software. This data is sorted by the worksheet where it appears in Office Telemetry Dashboard.

Telemetry Processor worksheet:

  • Computer name
  • Level
  • Users
  • Computers
  • Last updated (date and time)

Deployments worksheet:

  • Office versions
  • Number of 32-bit deployments
  • Number of 64-bit deployments
  • Number of ARM deployments

Data that is collected only for Office 2019, Office 2016, and Office 2013

In Office 2019, Office 2016, and Office 2013, the agent also collects the following data for Excel, Outlook, PowerPoint, and Word. This data is sorted by the worksheet where it appears in Office Telemetry Dashboard.

Data is collected during application run time. If the inventory data was collected by the agent, but the application hasn't started collecting data, then some data, such as Success (%) and Load time, won't be shown in the dashboard until the user opens documents or loads solutions during application run time.

Documents worksheet:

  • Success (%)
  • Sessions
  • Critical compatibility issue or crash
  • Informative compatibility issue or load failure

Document details worksheet:

VBA, OLE, external data connection, ActiveX control, and assembly reference information are logged starting from the second time that the user opens the document. This information won't be collected if the user opens the document only one time.

  • Last loaded date and time
  • Has VBA? (true/false)
  • Has OLE? (true/false)
  • Has external data connection? (true/false)
  • Has assembly reference? (true/false)

Document sessions worksheet:

  • Date and time that the critical or informative event happened

Solutions worksheet:

  • Success (%)
  • Sessions
  • Critical compatibility issue or crash
  • Informative compatibility issue or load failure
  • Load time (time taken to load add-ins or apps for Office)

Solution issues worksheet:

  • Event ID
  • Title
  • Explanation
  • More info
  • Users
  • Sessions