Update about technical support for Dynamics partners and customers effective October 1

  • Article

Overview

​Microsoft is updating the technical support experience for Dynamics customers.

Content

As part of this change, we will remove the ability to create and view technical support requests in https://support.microsoft.com/supportforbusiness. This change will go into effect on October 1, 2020.  

After October 1, 2020 incidents can be logged and purchased in Services Hub at https://serviceshub.microsoft.com/support/contactsupport. 

This change only impacts where customers create and view technical support incidents. There are no changes to existing customer support plans and SLAs. CustomerSource login credentials will be recognized, and any prepaid or performance-based incidents will be available in the new support experiences.

CustomerSource Help and How-To Resources

To access the downloadable material within this content as previously found on CustomerSource, users will need to have the same customer account access. Click here to view more information.