Upgrading to Microsoft Dynamics GP

It is time to start planning the upgrade to Microsoft Dynamics GP!

Overview

Review the information below to prepare for the upgrade to Microsoft Dynamics GP .

Upgrade Paths

Upgrading From Patch Requirement for the Microsoft Dynamics GP Upgrade Notes
16.00.0716 or later - Mid-Year - KB4099098 RTM or later Version 18.2.1013 Release 2016 Service Packs
16.00.0814 or later - U.S. Year-End - KB4528417 U.S. Year-End Version 18.2.1036
16.00.0814 or later - Canada Payroll Year-End - KB4533807 Canada Payroll Year-End Version 18.2.1036 SEE NOTE #4 below
16.00.0814 or later - Canada Payroll Year-End Rd 2 - KB4536494 Canada Payroll Year-End Rd 2 Version 18.2.1036
16.00.0814 or later - Mid-Year - KB4554939 Mid-Year Version 18.2.1100 or later OR 18.3.1173
16.00.0864 or later - U.S. Year-End - KB4569476 U.S. Year-End Version 18.3.1200 or later
16.00.0874 - January Hotfix - KB4569482 January Hotfix - Version 18.3.1233 or later
16.00.0885 - February Hotfix - KB4569488 February Hotfix - Version 18.3.1245
16.00.0901 - Mid-Year - KB4569495 Mid-Year Version 18.3.1290 or later
18.00.0496 or later - Mid-Year - KB4099101 RTM Version 18.2.1013 (October 2019) Release 2018 Service Packs
18.2.1013 RTM or later 18.3.1173 (October 2020)
18.3.1173 RTM or later 18.4.1361 (October 2021)

Note: As an example of a supported (tested by Microsoft) upgrade path to 18.4.1361 (October 2021 Release) would be from GP 2016 16.00.814 or later and GP 2018 18.00.0496 or later.

The only supported upgrade path to the current release is from the release 1 year back from current in accordance with the Modern lifecycle

NOTES:

1. Review a Complete List of Version information for all Microsoft Dynamics GP Products.

2. Check out the Upgrade Blog Series for all you need to know about upgrading to Microsoft Dynamics GP!

3. There is no direct upgrade from Microsoft Dynamics GP 2015 to Microsoft Dynamics GP . You must first upgrade to Microsoft Dynamics GP 2016 (16.00.00716) or later and then upgrade to Microsoft Dynamics GP .

System Requirements

1. View the System Requirements for Microsoft Dynamics GP .

2. Visual Basic for Applications (VBA) is not supported on Windows Server 2019, see BLOG for details.

Upgrade Resources

1. Download the Microsoft Dynamics GP DVD

2. Check out the Dynamics GP Support and Services Blog for the latest news!

3. Upgrade SQL preparation scripts.

Critical Upgrade Notes

1. Obtaining your Microsoft Dynamics GP Registration Keys!!
Microsoft Dynamics GP Business Ready Licensing (BRL) or Module Based Licensing (MBL) Customers, current on their service plan, must contact their Partner to request their Microsoft Dynamics GP registration keys. Registration keys will not be visible in CustomerSource until an order has been placed and completed for Microsoft Dynamics GP .

Microsoft Dynamics GP Perpetual Customers, current on their service plan, will automatically have their PartnerSource Business Center (PSBC) account and license keys upgraded to Microsoft Dynamics GP.

Note:

Microsoft Dynamics GP Registration key is the same for Dynamics GP 2018 and Microsoft Dynamics GP October 2019 release (18.2) and later releases.

2. If you receive an Invalid Version error when you launch PSTL (Professional Services Tools Library) after the update, download the latest PSTL version 18.2.4

3. If Web Services does not start on 18.2, there is a patch you need to install (Slip Stream) from DVD image.

4. New tables missing after upgrade to GP 18.2. Upgrading from certain builds of Microsoft Dynamics GP 2016 to Microsoft Dynamics GP (18.2) is not creating new tables. Example error you may get - Error when opening User Access SY60101 does not exist. Download and run the these scripts. Do the table script first, then the procs against the Dynamics (system) database.

Previous Version Upgrade Hot Topics for Microsoft Dynamics GP are Available at the following locations

Service Pack Downloads

1. Service Pack Downloads for Microsoft Dynamics GP .

Upgrade Supportability

1. Microsoft Dynamics Technical Support can assist with upgrades from a supported version according to the Software Lifecycle Policy for Microsoft Dynamics GP. For example, Microsoft Dynamics GP 2016 to Microsoft Dynamics GP.
For more information around Modern Lifecycle review What does Modern Lifecycle mean for Dynamics GP? - blog with Q and A

  1. Due to the length and potential complexity of upgrade cases, the following protocol is used to divide upgrade issues into separate technical support cases.
  2. Case 1 - Pre-Upgrade Question
  3. Case 2 - Installing Microsoft Dynamics GP and running the upgrade in Microsoft Dynamics GP Utilities on the company databases and the modified forms and reports.
  4. Case 3 - A potential issue in Microsoft Dynamics GP following the upgrade.
    NOTE: If the technical support cases were for a test upgrade and assistance is required for the live upgrade, a new case will need to be created to troubleshoot the issues for the live upgrade.

NOTE: above breakdown of Upgrade Cases still requires us to align with our overall policy of the definition of a support incident which can be found at the following location: What is a "Support Incident?

Support Information

For technical support questions, contact your partner or direct your questions to the Support for Business hub: https://serviceshub.microsoft.com/supportforbusiness/create

CustomerSource Help and How-To Resources

To access the downloadable material within this content as previously found on CustomerSource, users will need to have the same customer account access. Click here to view more information.