Improve Power Virtual Agents through topics for automation


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Enabled for Public preview General availability
Admins, makers, or analysts, automatically - This feature is released. Dec 3, 2019

Feature details

Customer Service Insights identifies the topics that are best suited for automation using Power Virtual Agents. You can review the list of suggestions, import the suggested topics into a virtual agent, and deploy the virtual agent in minutes using the integrated experience with the Power Virtual Agents Designer.

  • Discover all potential topics from support data, and efficiently identify high business value topics best suited for Power Virtual Agents.
  • Analyze and present the potential business impact for each suggested topic; for example, the impact on customer satisfaction (CSAT), or agent handling time.
  • Select and import suggested topics into Power Virtual Agents with an integrated experience, to help create the virtual agent content quickly.

See also

Feature exploration (video)

Automate topics for a Power Virtual Agents bot (docs)