What's new and planned for Dynamics 365 Customer Service Insights
This topic lists features that are planned to release from October 2019 through March 2020. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released (see Microsoft policy).
In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the day of release.
This check mark ( ) shows which features have been released for public preview or early access and for general availability.
|Feature||Enabled for||Public preview||General availability|
|Better access to continuous topic improvement such as topic controls and opportunities for user feedback||Admins, makers, or analysts, automatically||Dec 2, 2019||-|
|More insights across dashboards including improved navigation and new metrics to measure customer impact||Admins, makers, or analysts, automatically||Feb 3, 2020|
|Improved integrations across business application products||Admins, makers, or analysts, automatically||Mar 3, 2020|
|Support topic generation based on case titles in French, German, and Spanish||Admins, makers, or analysts, automatically||Aug 1, 2019||Oct 8, 2019|
|Improve Power Virtual Agents through topics for automation||Admins, makers, or analysts, automatically||-||Dec 3, 2019|
|Improved support for topic generation for non-English case titles||Admins, makers, or analysts, automatically||Oct 8, 2019||Dec 20, 2019|
Description of Enabled for column values:
End users, automatically: These features include change(s) to the user experience for end users and are enabled automatically.
Admins, makers, or analysts, automatically: These features are meant to be used by administrators, makers, or business analysts and are enabled automatically.
End users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their end users.
For a list of the countries or regions where Dynamics 365 business applications are available, see the International availability guide. For more information about geographic areas and data centers (regions), go to the Dynamics 365 and Power Platform availability page.