Enable customers to integrate Microsoft Bot Framework bots with channels

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Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Enabled for Public preview Early access General availability
End users by admins, makers, or analysts This feature is released. Apr 1, 2019 - This feature is released. Nov 1, 2019

Feature details

Introduce intelligent conversational bots at the frontline to help deflect routine queries away from agents so that they can focus on complex, higher-value activities to address their customers issues while retaining a consistent experience with customers.

Following capabilities are available when Microsoft Bot Framework bots are integrated:

  • Configuration experience to enable routing of conversations to bots.
  • Provide seamless and contextual handoff to agents with a consistent experience for end-users.
  • Enable agent productivity with rich bot-user conversation transcript and chat context.
  • Transcripts for all bot conversations.

See also

Integrate an Azure bot (docs)