Knowledge management inline image enhancement

Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Enabled for Public preview Early access General availability
Users by admins, makers, or analysts - - Oct 2019

Feature details

Investments in improving knowledge management will benefit knowledge authors, customer service agents, and customers. Knowledge authors will be able to author more easily. The ability to create professional presentations of articles will help drive self-service adoption by making knowledge base articles more effective at shifting customers toward self-help.

Knowledge authors will have an improved inline image experience in which they can directly copy, paste, and drag and drop images, or select them from File Explorer and add them to knowledge articles, instead of sourcing them from links, as is done today.