Knowledge management inline image enhancement
Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned
|Enabled for||Public preview||Early access||General availability|
|Users by admins, makers, or analysts||-||-||Oct 2019|
Investments in improving knowledge management will benefit knowledge authors, customer service agents, and customers. Knowledge authors will be able to author more easily. The ability to create professional presentations of articles will help drive self-service adoption by making knowledge base articles more effective at shifting customers toward self-help.
Knowledge authors will have an improved inline image experience in which they can directly copy, paste, and drag and drop images, or select them from File Explorer and add them to knowledge articles, instead of sourcing them from links, as is done today.