Mixed reality Guides for Field Service


Some of the functionality described in these release notes has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Enabled for Public preview General availability Early Access
End users by admins, makers, or analysts October 2019 Yes

Feature details

Dynamics 365 Guides on HoloLens is a new mixed reality app that empowers employees to learn by doing. Dynamics 365 Guides enhances learning with step-by-step instructions that guide employees to the tools and parts they need, and shows them how to use these tools in real-world situations.

With Dynamics 365 Guides, we’ve eliminated a longstanding problem for augmented reality (AR) and virtual reality (VR) experiences: the need for an easy way to create content. In addition to the experience of using Dynamics 365 Guides on HoloLens, a Guides PC app makes it easy to create interactive content, attach photos and videos, import 3D models, and customize training to turn institutional knowledge into a repeatable learning tool.

The included Analytics feature provides insight into details behind every step of each guide, which can be used to assess production line processes, measure improvements, and drive efficiencies by modifying processes and updating the corresponding guide.

Mixed reality Guides for Field Service enables the Dynamics 365 Guides capability to be seamlessly integrated within the Field Service experience. Service tasks can have associated Dynamics 365 Guides that can be easily accessed by technicians when out on the job site.

Visit the documentation for Dynamics 365 Guides to learn more about integration with Field Service.

A field technician wearing a HoloLens device, looking at a virtual guide


This feature is available in the Unified Interface only.

See also

Integrate Dynamics 365 for Field Service with Dynamics 365 Guides (Preview)