Support for surveys using Microsoft Forms Pro

Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Enabled for Public preview Early access General availability
Users by admins, makers, or analysts - - Dec 2019

Feature details

Create stellar customer experiences by using surveys to measure customer sentiment and satisfaction at every touchpoint. Surveys also help you make smarter decisions by capturing and analyzing customer feedback.

Surveys based on Microsoft Forms Pro bring a rich set of capabilities for inquiring about your customers' needs, thereby preparing you to make data-driven decisions and to apply your findings to your marketing initiatives. You can also make automated use of survey responses by including them in the criteria for segmentation, lead scoring, or branching a customer journey.

See also

Feature exploration (video)