Enhancements for product discoverability
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| End users by admins, makers, or analysts |  Oct 1, 2019 |
Jan 1, 2020 |
Business value
Product discoverability is a quick and easy way for a retail customer to be able to discover products by browsing through categories and using search and filtering. Product discovery is a primary tool for customer interaction across all retail channels.
Customers are used to web search engines, sophisticated e-commerce websites, and social apps that offer relevant search suggestions as you type, faceted navigation, highlighting matching terms, and more—all with near-instantaneous response times. If consumers do not find the right product quickly enough, they do not hesitate to move to another retail site that offers better performance.
This investment for enhancing product discoverability in Dynamics 365 Retail will empower retailers to meet expectations of their consumers by assisting them in their shopping journey, which would help retailers grow their share of consumer retention and conversion rates across all channels, including both e-commerce and POS.
Feature details
Current support for search, browse, and filter using refiners available with our in-market solution is slow and not particularly robust. New functionality in Retail will provide better product discoverability, and discovery will be scalable and performant.
Browse and search: Search relevance and performance is key to our omnichannel experience, as product discovery relies primarily on search for information retrieval and content navigation. An effective and efficient search helps increase conversion.
Refiners/faceted navigation: Faceted navigation helps users browse for content more easily by filtering on refiners that are tied to terms in a term set. By using faceted navigation, you can configure different refiners for different terms in a term set without having to create additional pages.
Immersive auto-suggest: Current auto-suggest shows only keywords that trigger search for the matching keyword. With new enhancements, users will be able to surface links to products, directly navigable to product details. There will also be support for "keywords match in various categories," which enables users to see the count of matching keywords in categories and trigger the search for the keyword for that category.
Sort: With this enhancement, users will be able to sort search, browse, and refine search results by details, such as price, product name, product number, new, top-selling, or recently added.