Email a receipt from the journal

Enabled for Public preview General availability
End users by admins, makers, or analysts This feature is released. Feb 24, 2020 This feature is released. May 1, 2020

Business value

Digital receipts offer a number of advantages and benefits to customers, such as the ability to keep track of purchases without relying on paper documents, and the ability to forward a receipt by email to someone. Dynamics 365 Commerce now offers the same features for emailed receipts as it provides for printed receipts. Specifically, customers can request a receipt for a previous transaction to be sent (or resent) to them by email.

Feature details

Cashiers can email a receipt for a previous transaction to a customer from Modern or Cloud point of sale (POS) by going into the journal, selecting a transaction, and selecting Show receipt. When the cashier selects the new Email icon, a dialog box will open that displays the value of the receipt email property in the customer's record in Commerce headquarters. The cashier can:

  • Send the receipt to the email address in the text field.
  • Change the destination email address for sending the receipt.


This capability is disabled by default. To enable it in Commerce Headquarters, go to the Feature Management workspace and enable the Email receipts from the Journal feature.