Unified Interface enablement of case routing rules
|Enabled for||Public preview||Early access||General availability|
|Admins, makers, or analysts, automatically||-||Feb 3, 2020||Apr 1, 2020|
Routing cases to the right queue, user, or team as quickly as possible ensures customers get service quickly and without having to transfer between agents.
Case routing rules help trigger automatic or manual routing of cases to the right support resources. This release provides a new experience built on Unified Interface that enables easy configuration of routing rules and brings feature parity with the legacy web client.