New work hour calendar in Service Scheduling


Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

As announced in this blog post, Microsoft is making some changes to the update schedules in April in response to COVID-19. The April 2020 release wave 1 updates will be generally available as mentioned in the Dynamics 365 and Power Platform release plans. More information is available in the product-specific FAQs. We will continue to release critical updates for Dynamics 365 applications and Power Platform, and are extending the deprecation timelines for some capabilities to give customers and partners additional time to make the transition. Microsoft is committed to supporting to our customers and partners in these uncertain times.

Enabled for Public preview Early access General availability
End users by admins, makers, or analysts - This feature is released. Feb 3, 2020 Apr 2020

Business value

Scheduling resources quickly and accurately is a key part of optimizing service for a business. This enhanced user experience makes scheduling easier and introduces flexibility to customize the experience for how the business operates to enhance scheduling efficiency.

Feature details

Administrators currently navigate several screens to access a resource's calendar and update work hours and time off. With this release, we are delivering a new experience using an accessible Power Control Framework (PCF) calendar control in the Unified Interface. Organizations will have flexibility to design new experiences (for example, using canvas apps) that modify resources' working hours from outside entity forms and views.

See also

Create customer service schedule and define the work hours (docs)