New work hour calendar in Service Scheduling

Enabled for Public preview Early access General availability
End users by admins, makers, or analysts - This feature is released. Feb 3, 2020 This feature is released. Apr 1, 2020

Business value

Scheduling resources quickly and accurately is a key part of optimizing service for a business. This enhanced user experience makes scheduling easier and introduces flexibility to customize the experience for how the business operates to enhance scheduling efficiency.

Feature details

Administrators currently navigate several screens to access a resource's calendar and update work hours and time off. With this release, we are delivering a new experience using an accessible Power Control Framework (PCF) calendar control in Unified Interface. Organizations will have flexibility to design new experiences (for example, using canvas apps) that modify resources' working hours from outside entity forms and views.

See also

Create customer service schedule and define the work hours (docs)