Integrated technician time tracking

Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

As announced in this blog post, Microsoft is making some changes to the update schedules in April in response to COVID-19. The April 2020 release wave 1 updates will be generally available as mentioned in the Dynamics 365 and Power Platform release plans. More information is available in the product-specific FAQs. We will continue to release critical updates for Dynamics 365 applications and Power Platform, and are extending the deprecation timelines for some capabilities to give customers and partners additional time to make the transition. Microsoft is committed to supporting to our customers and partners in these uncertain times.

Enabled for Public preview Early access General availability
End users, automatically - This feature is released. Feb 3, 2020 Apr 2020

Business value

Capturing time in an easily viewable and editable format within Dynamics 365 Field Service is needed by many Field Service organizations to accurately record cost and revenue. Customers can now track technician time in Field Service.

Feature details

Field Service time entry aligns with Dynamics 365 Project Service Automation to capture time entries into the same entity that Project Service Automation has used for consistent capture, regardless of whether your organization uses Field Service, Project Service Automation, or both.

Customers will not be required to install Project Service Automation simply to capture time entries within Field Service.

Field Service will support:

  • Automatic time capture for work orders based on booking timestamps.
  • Manual time capture.
  • Custom time capture mechanisms unique to specific business processes or needs.

This feature enbles you to capture time actuals that capture costs from approved time entries, enabling organizations to drive more accurate accounting practices and profit-loss calculations.

Note

This feature is available in the Unified Interface only.

See also

Time entries for Dynamics 365 Field Service (docs)