Intune support for Field Service Mobile

Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

As announced in this blog post, Microsoft is making some changes to the update schedules in April in response to COVID-19. The April 2020 release wave 1 updates will be generally available as mentioned in the Dynamics 365 and Power Platform release plans. More information is available in the product-specific FAQs. We will continue to release critical updates for Dynamics 365 applications and Power Platform, and are extending the deprecation timelines for some capabilities to give customers and partners additional time to make the transition. Microsoft is committed to supporting to our customers and partners in these uncertain times.

Enabled for Public preview Early access General availability
End users by admins, makers, or analysts This feature is released. Feb 3, 2020 - Apr 2020

Business value

Businesses can take advantage of the power of Microsoft Intune to manage the Field Service Mobile app.

Feature details

Security and data protection are important for businesses, especially when working with technical employees deployed in the field. Intune brings this layer of centrally managed control to devices, including corporate-managed devices and bring-your-own-device scenarios. With Intune, administrators can roll out the Field Service Mobile application to their iOS and Android field technicians via standard Intune infrastructure and controls.

This feature enables the Field Service Mobile app as a first-party application within the Intune administration experience. By enabling Intune support, businesses can take advantage of all Intune features including deployment, configuration, security, and updates.

With an Intune-enabled Field Service Mobile app, IT administrators can:

  • Add and assign your Field Service Mobile app to user groups and devices, including users in specific groups, devices in specific groups, and more.
  • Configure the Field Service Mobile app to start or run with specific settings enabled and update your existing app when already on the device.
  • See reports and track app usage.

Note

This feature is available in the Unified Interface only.

See also

Manage Field Service Mobile with Microsoft Intune (docs)