Sales accelerator

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Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

The new experience, sales accelerator in Dynamics 365 Sales, is targeted toward inside sales representatives working at contact centers.

Through this new workspace, inside sales reps will be able to work in a new experience designed for the way they sell, which differs significantly from how sellers use CRM today.

This unified workspace brings together existing CRM functionality, such as information about contacts or leads, with AI-driven prioritization (next best action) and an automated sales sequence. Benefits include:

  • Simplified experience inside CRM for the sales reps.
  • Next best customer—evolution from a leads list into a prioritized work queue.
  • Integrated tools and a unified experience that save time and bring all relevant information to a seller's screen.