Be more productive with new capabilities for the enhanced email experience

Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Enabled for Public preview Early access General availability
End users, automatically - This feature is released. Aug 3, 2020 Oct 2020

Business value

Email is one of the core communication channels that sellers regularly use while interacting with customers and prospects. With the enhanced email (pop-up) experience available from the timeline, sellers will have a streamlined experience and greater flexibility, allowing them to respond to and view email correspondences without losing the current context. Additionally, sellers can be more productive with an improved file attachment experience that allows them to easily add and remove files to an email.

Feature details

  • Consistent email experience: Enhanced email experience, which was earlier supported only while composing emails, will now support actions like view, update, and reply from the timeline section. (This capability will come later in August 2020.)

  • Intuitive file attachment experience: The following file attachment capabilities will be available:

    • Inline file attachment experience with the ability to manage multiple files.
    • Quick preview for files.
    • Ability to select and manage multiple attached files.

Note

  • This feature is available in Unified Interface only.
  • This capability is available in Dynamics 365 Sales Enterprise and Dynamics 365 Sales Professional.

See also

Use email (docs)