Field Service inspections
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users, automatically | - | 
Aug 3, 2020 |
Oct 1, 2020 |
Business value
In many cases, field service technicians need to capture a set of answers to questions as part of offering service. For instance, a technician might need to conduct safety checks before servicing a piece of equipment, or perhaps need to inspect pressure levels or remaining liquid in a machine. In other cases, technicians might need to perform an inspection after the work is complete, or the inspection itself might constitute the entire work order. Performing inspections is a key part of proactive service and preventing additional break-fix service calls.
Feature details
This previous preview feature is now generally available.
Field Service includes the capability to define and capture inspections. It enables customers to:
- Create an inspection through a designer experience.
- Associate an inspection with a work order.
- Complete an inspection via a mobile experience (including the Field Service Mobile application).
- Capture the inspection results for analysis or further action.
Note
This feature is available in Unified Interface only.