Technician locator

Enabled for Public preview Early access General availability
Users by admins, makers, or analysts Feb 22, 2021 - -

Business value

One way for service providers to help delight customers is to provide clear communication and status around scheduled service appointments. This communication includes confirmation, reminders, and details on the expected technician arrival.

Feature details

The technician locator capability of Field Service includes:

  • Sending scheduled service confirmation notifications to the customer.
  • On the day of service, sending a reminder with a link to track technician location and estimated arrival time.
  • A portal application from which customers can view scheduled service details and technician arrival details.

Note

This feature is available in Unified Interface only.