Overview of Dynamics 365 Remote Assist 2020 release wave 2

Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Microsoft Dynamics 365 Remote Assist is a mixed-reality application that empowers technicians to solve problems faster the first time. Whether in a heads-up, hands-free environment on Microsoft HoloLens or using the iOS or Android devices, technicians can collaborate with remote experts to troubleshoot issues in context. This modernizes field service operations, so technicians can make the most of their time.

Coming in 2020 release wave 2, Dynamics 365 Remote Assist will be focused on these three key scenarios:

  • Service and repairs: Enable companies to service assets faster by pulling the right remote collaboration fast and capturing the right fix to perform further analysis.

  • Surveys and walkthroughs: Perform tasks such as inspections, quality assurance, project reviews, and other field service and operations activities by capturing asset information with augmented reality.

  • Knowledge and service insights: Empower your technicians to capture the right information and make it available for your broader organization; use repair data from your technician operations to improve your business processes.

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