What's new and planned for Dynamics 365 Remote Assist

This topic lists features that are planned to release from October 2020 through March 2021. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.

For a list of the previous wave's release plans, go to 2020 release wave 1 plan.

In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.

This check mark ( ) shows which features have been released for public preview or early access and for public preview, early access, and general availability.

Feature Enabled for Public preview General availability
Dynamics 365 Remote Assist calls dashboard Users by admins, makers, or analysts - Oct 1, 2020
Spatial tracking experience improvements Users by admins, makers, or analysts May 28, 2020 Oct 1, 2020
Updates to the annotation placement algorithm Users by admins, makers, or analysts May 28, 2020 Oct 1, 2020
Use Dynamics 365 Remote Assist on mobile devices without augmented reality support Users by admins, makers, or analysts May 28, 2020 Oct 1, 2020
Automate asset-related processes with Power Automate Users by admins, makers, or analysts Jun 10, 2020 Oct 1, 2020
Capture and visualize asset information with spatial markup Users by admins, makers, or analysts Jun 10, 2020 Oct 1, 2020
Create and manage organizational asset records Users by admins, makers, or analysts Jun 10, 2020 Oct 1, 2020
Prepare your workspace with service-related documentation Users by admins, makers, or analysts Jun 10, 2020 Oct 1, 2020
Enabling calls between Dynamics 365 Remote Assist mobile users Users by admins, makers, or analysts Jul 1, 2020 Oct 1, 2020
Improved annotation placement experience Users by admins, makers, or analysts Jul 1, 2020 Oct 1, 2020
Make group calls on Dynamics 365 Remote Assist mobile Users by admins, makers, or analysts Sep 1, 2020 Oct 1, 2020
Enable customer or vendor to join one-time call Users by admins, makers, or analysts Oct 1, 2020 Dec 1, 2020
Contact search keyboard improvements for HoloLens Users, automatically - Dec 10, 2020
Improvement in position accuracy for spatial annotations seen by remote collaborators on Teams Users, automatically - Dec 10, 2020
Join meetings in the Dynamics 365 Remote Assist mobile app Users, automatically - Dec 10, 2020
Lobby support enabled on HoloLens Users, automatically - Dec 10, 2020
Support Intune mobile application protection policies SDK for Dynamics 365 Remote Assist mobile app Admins, makers, marketers, or analysts, automatically - Dec 10, 2020
Teams live events supported on HoloLens Users, automatically - Dec 10, 2020

Description of Enabled for column values:

  • Users, automatically: These features include changes to the user experience and are enabled automatically.

  • Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.

  • Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.

For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.