Omnichannel support for incremental payment capture

Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Enabled for Public preview General availability
Users by admins, makers, or analysts Mar 5, 2021 Apr 2021

Business value

This feature will help with customer satisfaction because orders fulfilled within a reasonable timeframe will no longer be subject to multiple authorizations. In addition, fewer authorizations per order means lower processing fees and fewer cases where the remaining balance on an order cannot be authorized.

Feature details

Incremental capture adds the ability to fulfill an order over time using a single payment authorization. For example, a customer might have an order that is fulfilled over three shipments. Without this feature, each time a shipment is invoiced, payment will be captured for the amount invoiced and a new authorization will be created for the remainder. In this scenario, three authorizations are needed over the course of order fulfillment. This can lead to cases where authorizations exceed the total amount of the order, or declines due to authorizations exceeding open credit available for cardholders.

When this feature is enabled, payments for orders fulfilled from the distribution centers or stores will reference the original authorization as long as it valid. The result will be fewer declines, less customer confusion, and easier reconciliation of payments and invoices.

See also

Incremental capture for order invoicing (docs)