What's new and planned for Engagement insights

This topic lists features that are planned to release from April 2021 through September 2021. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.

In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.

This check mark ( ) shows which features have been released for public preview or early access and for public preview, early access, and general availability.

Act and activate

This section lists capabilities in the area of activation.

Feature Enabled for Public preview General availability
Integrate with customer journey orchestration Users by admins, makers, or analysts May 3, 2021 To be announced

Core analytics

This section lists capabilities in the area of core analytics in engagement insights.

Feature Enabled for Public preview General availability
Create segments Users by admins, makers, or analysts Jun 1, 2021 Sep 2021
Custom reports Users by admins, makers, or analysts Jun 1, 2021 Sep 2021
Updated app navigation Users by admins, makers, or analysts Jun 1, 2021 Sep 2021
Out-of-the-box mobile reports Users by admins, makers, or analysts Jul 1, 2021 Sep 2021
Filter reports by customer profiles Users by admins, makers, or analysts Aug 2021 Sep 2021
Out-of-the-box web reports Users by admins, makers, or analysts Apr 1, 2021 To be announced
Custom events and dimensions Users by admins, makers, or analysts Jun 21, 2021 To be announced
Information architecture for the admin experience Users by admins, makers, or analysts Jun 21, 2021 To be announced
Metrics builder Users by admins, makers, or analysts Jun 21, 2021 To be announced
Role-based access control Users by admins, makers, or analysts Jun 29, 2021 To be announced
Export cohorts generated by a segment Users by admins, makers, or analysts Aug 2021 To be announced
Summary reports for data from multiple channels Users by admins, makers, or analysts Sep 2021 To be announced

Fundamentals

This section lists all features of the fundamentals area for engagement insights.

Feature Enabled for Public preview General availability
Mobile SDK Users by admins, makers, or analysts Jul 1, 2021 Sep 2021
Fundamentals – regional expansion Users by admins, makers, or analysts Jul 15, 2021 Sep 2021
Service infrastructure fundamentals Users by admins, makers, or analysts Sep 2021 Sep 2021
Business continuity and disaster recovery Users by admins, makers, or analysts Aug 2021 To be announced
Billing options Users by admins, makers, or analysts Sep 2021 To be announced

Integration with audience insights

This section lists capabilities in the area of end-to-end integration across engagement insights and audience insights.

Feature Enabled for Public preview General availability
Support audience insights through a managed data lake Users by admins, makers, or analysts Aug 2021 Sep 2021
Unknown-to-known mapping Users by admins, makers, or analysts Jul 15, 2021 To be announced
Common Customer Insights experience Users by admins, makers, or analysts Aug 2021 To be announced
Support data storage in customer-owned Azure Data Lake Storage accounts Users by admins, makers, or analysts Sep 2021 To be announced

Journey analytics

This section lists capabilities in the area of journey analytics in engagement insights.

Feature Enabled for Public preview General availability
Web funnels Users by admins, makers, or analysts Mar 31, 2021 Sep 2021
Mobile funnels Users by admins, makers, or analysts Jun 1, 2021 Sep 2021
Cross-channel funnels Users by admins, makers, or analysts Jul 1, 2021 To be announced

Multichannel analytics

This section lists capabilities in the area of multichannel analytics in engagement insights.

Feature Enabled for Public preview General availability
Integrate with audience insights segments Users by admins, makers, or analysts Aug 2021 To be announced
Create super segments Users by admins, makers, or analysts Sep 2021 To be announced

Description of Enabled for column values:

  • Users, automatically: These features include changes to the user experience and are enabled automatically.

  • Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.

  • Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.

For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.