What's new and planned for Dynamics 365 Customer Voice

This topic lists features that are planned to release from April 2021 through September 2021. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.

For a list of the previous wave's release plans, go to 2020 release wave 2 plan.

In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.

This check mark ( ) shows which features have been released for public preview or early access and for public preview, early access, and general availability.

Collect feedback

Survey distribution capabilities that enable you to send surveys across multiple customer engagement channels.

Feature Enabled for Public preview General availability
Pause and resume survey Admins, makers, marketers, or analysts, automatically - Apr 2021
Auto prefill answer Admins, makers, marketers, or analysts, automatically - Jul 2021
Power Automate survey response trigger Admins, makers, marketers, or analysts, automatically - Jul 2021
Survey reminder Admins, makers, marketers, or analysts, automatically Apr 2021 Jul 2021
Partial response Admins, makers, marketers, or analysts, automatically May 2021 Jul 2021

Insights and follow-up

Define standardized customer satisfaction metrics and enable timely follow-up actions for customer issues.

Feature Enabled for Public preview General availability
Integration with Dynamics 365 Marketing customer journey Admins, makers, marketers, or analysts, automatically Apr 2021 -
Text analytics support Admins, makers, marketers, or analysts, automatically Apr 2021 Jul 2021

Simplified survey authoring

Simple-to-use experience to create personalized surveys based on customer information from your business application.

Feature Enabled for Public preview General availability
Personalize survey Admins, makers, marketers, or analysts, automatically - Apr 2021
Cascading question type Admins, makers, marketers, or analysts, automatically Apr 2021 Jul 2021

Survey administration

Enable administrators to manage survey usage in the organization.

Feature Enabled for Public preview General availability
Custom email address for survey invitation Admins, makers, marketers, or analysts, automatically - Apr 2021
Custom survey header Admins, makers, marketers, or analysts, automatically - Apr 2021
Support for report-only user access Admins, makers, marketers, or analysts, automatically - Jul 2021
Over-survey management Admins, makers, marketers, or analysts, automatically Apr 2021 Jul 2021

Description of Enabled for column values:

  • Users, automatically: These features include changes to the user experience and are enabled automatically.

  • Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.

  • Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.

For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.