Intelligent Order Management

Enabled for Public preview General availability
Users by admins, makers, or analysts May 24, 2021 Aug 1, 2021

Business value

Dynamics 365 Intelligent Order Management helps organizations coordinate, standardize, and optimize orders captured in a mix of channels and systems through a single point of order orchestration. The standardization and optimization, together with incorporated intelligence, will optimize the speed of delivery while minimizing the costs, resulting in improved customer satisfaction and higher gross margin to the organization.

Feature details

The Intelligent Order Management solution involves key application areas like order capture, rule-based validation engine, intelligent order orchestration, and integration with distributed order management (DOM)-enabling fulfillment.

  • Order flows to support the key revenue drivers of sell-side, such as order fulfilment and return order flows.

  • Architecture for intake of orders from any e-commerce or electronic order system to orchestrate a touchless order system through data flows to intake and transform a document to a Microsoft Dataverse order.

  • Status tracking and event-based system to allow the customer operations team to understand the status of an order in real time.

  • Orchestration engine build on Power Automate to provide low-code/no-code design of order flows.

  • Intelligence through orchestration flexibility and the incorporation of AI models for fulfilment decisions.

  • Connector and extension capabilities to allow connection to any system required by the customer.

  • Rich partner ecosystem of connectors for accounting or business application, inventory, DOM, fulfilment, delivery providers, tax, denied-party screening, address validation, pricing, freight rating, payment integration, and more.

  • Integration of the inventory service to provide real-time visibility to inventory for order orchestration.

  • Integration with the Commerce DOM service. DOM will be the single point of fulfilment determination that will be incorporated into the order orchestration flows.

  • Integration with the Commerce headless commerce component (order capture) to intake orders into Dataverse. Enable connection to headless commerce to trigger fulfillment through Intelligent Order Management order orchestration.

See also

Intelligent Order Management overview (docs)